Sales & Care Operations Lead at InGoodHands ?

? Who we areInGoodHands is an early-stage, funded startup in Bangalore making medically supervised weight loss and metabolic health care accessible to India.

India is in the middle of a metabolic health crisis, and most people who need real care either don’t know it exists or don’t trust it yet. We’re here to change that.

? What you’ll do

- You’ll own the full patient journey, from the first conversation with an incoming lead to the care and support that keeps them with us.
- You’ll lead our small sales and support team, help them improve conversion and patient experience, and hire and build the team as we grow.
- You’ll manage our network of in-house and freelance nutritionists, health coaches, and doctors, making sure the right people, capacity, and coordination are in place to deliver great care.
- You’ll make the moving parts work together: diagnostics, consult scheduling, onboarding, medication delivery, patient support, and renewals.
- You’ll build the processes, playbooks, and dashboards that help us scale. You’ll know where leads drop off, where patients get stuck, and what the team needs to do better.
- We’re going from zero to one and growing quick. You’ll tackle a changing mix of problems, bring structure where it’s needed, and build things we haven’t figured out yet.
- You’ll work directly with the founders, so your ideas ship in days, not quarters.

✨ Who you are




- You’ve spent the last 2–5 years in sales, operations, customer experience, or a similar role, ideally at a consumer startup.
- You’ve managed a team and can tell us how you helped people perform better.
- You’re comfortable with numbers and use them to make decisions, whether that’s improving conversion, planning team capacity, or understanding why patients don’t renew.
- You can turn a messy, recurring problem into a process that works—and get the team to follow it.
- You communicate clearly, handle difficult conversations with empathy, and follow through.
- You’re scrappy, you move fast, and you care about what happens to a patient after the sale.

⭐ Bonus pointsExperience in healthtech, wellness, or consumer startups is a big plus, especially if you’ve worked with doctors, nutritionists, health coaches, or ongoing care programs. ? What you getA seat at the table from day one, working directly with the founders. The chance to build sales and care operations from the ground up, with real ownership and equity in what we’re building.

? To applyEmail [email protected] or DM me with a little about yourself and one or two examples of a team or operation you’ve led: what you owned, what you improved, and the results. We’d love to hear how you think and what you learned along the way.

? HSR Layout, Bangalore | Full-time, in-office

📌 Sales & Care Operations Lead (Bengaluru)
🏢 InGoodHands
📍 Bengaluru