- Job Purpose To manage the day-to-day operations of the PG accommodation facility, ensure resident satisfaction, maintain property standards, supervise staff, and achieve operational efficiency.
- Key Responsibilities

A. Property Operations

Manage the daily operations of the PG accommodation.

Ensure rooms, common areas, bathrooms, and facilities are clean and well-maintained.

Monitor occupancy, room allocation, check-in, and check-out processes.

Ensure compliance with company policies and operational procedures.

B. Resident Management

Handle resident enquiries, complaints, and grievances promptly.

Maintain good relationships with residents and their families.

Ensure timely resolution of maintenance and service requests.

Monitor resident feedback and improve service quality.

C. Staff Management

Supervise housekeeping, security, maintenance, and other support staff.

Prepare staff duty rosters and monitor attendance.

Ensure discipline, grooming, and professional conduct.

Coordinate staff training and performance monitoring.

D. Maintenance and Safety

Conduct regular property inspections.

Coordinate electrical, plumbing, civil, and equipment maintenance.

Ensure fire safety, CCTV functionality, security, and emergency preparedness.

Maintain maintenance records and ensure timely repairs.

E. Administration and Documentation

Maintain resident records, agreements, registers, and occupancy reports.

Monitor rent collection, deposits, pending payments, and billing records.

Maintain inventory of furniture, appliances, linen, and other assets.

Prepare daily, weekly, and monthly operational reports.

F. Vendor and Cost Management

Coordinate with food suppliers, housekeeping vendors, security agencies, and maintenance contractors.

Monitor expenses and control operational costs.

Ensure vendors deliver services according to agreed standards.





Support cost optimisation without compromising resident satisfaction.

G. Business and Occupancy Management

Monitor occupancy levels and room availability.

Coordinate with the sales or marketing team for enquiries and bookings.

Support renewals, resident retention, and revenue improvement.

Identify operational issues and recommend corrective actions.

- Educational Qualification

Any graduate; a degree or diploma in Hotel Management, Hospitality, Business Administration, or Operations is preferred.

- Required Experience

3–4 years of experience in PG accommodation, hostels, serviced apartments, co-living spaces, hotels, or facility management.

Experience in staff supervision, property administration, and customer service.

Knowledge of basic billing, Excel, reporting, and inventory management.

- Required Skills

Strong communication and interpersonal skills.

Team leadership and problem-solving abilities.

Customer service and complaint-handling skills.

Time management and multitasking.

Basic computer knowledge, MS Excel, and email communication.

Ability to manage emergencies and operational challenges.

- Key Performance Indicators (KPIs)

Property occupancy rate.

Resident satisfaction and complaint resolution time.

Rent collection efficiency.

Housekeeping and property maintenance standards.

Staff attendance and productivity.

Operational expenses and cost control.

Safety compliance and asset management.

- Working Conditions

Full-time, on-site position.

Flexible working hours depending on property requirements.

Availability to handle urgent operational issues when required.

Willingness to work in a resident-focused service workplace.

Ideal Candidate: A responsible and proactive professional capable of independently managing PG accommodation operations while ensuring resident satisfaction, employee discipline, safety, and cost efficiency.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Property Incharge (Chennai)
🏢 RJ CARE PG HOMES
📍 Chennai