Job Type

Full Time

Job Reference #

343420BR

City

Pune

Key Responsibilities

Join the Employee Channels, Platforms &

- AI Utilities Crew as a Product Manager, taking end-to-end ownership of one or more enterprise products or platform capabilities. You will connect business outcomes, user needs and engineering realities across discovery, strategy, design, delivery, launch, adoption, operation and continuous improvement, helping a cross-functional pod deliver measurable value through resilient, secure and sustainable systems.

We’re looking for a Product Manager within Employee Channels, Platforms &

- AI Utilities Crew (part of GHRCS Products and Innovation) to:

- Own the end-to-end product vision, strategy, roadmap, and outcomes for the enterprise ServiceNow HR Platform, spanning employee self-service, HR case management, knowledge, lifecycle journeys, and connected HR systems

- Partner with HR, Technology, Operations, Architecture, Risk, Security, Privacy, and vendor stakeholders to translate business needs into platform capabilities, maintain a prioritized product backlog, and make value-based investment and release decisions.

- Drive platform-wide design and continuous improvement across Employee Center, Agent Workspace for HR Case Management, Case and Knowledge Management, employee journeys, automation, reporting, and integrations—favoring scalable, secure, and reusable solutions over localized customization

- Lead the product lifecycle for Now Assist with demonstrated experience managing capabilities such as case and chat summarization, resolution-note and knowledge generation, AI-powered search, Virtual Agent, and HR AI agents

- Establish strong platform and AI governance, including data quality, access controls, privacy, security, testing, human oversight, release readiness, and responsible use of AI in sensitive employment-related workflows

- Drive adoption and measurable value realization through stakeholder enablement, change management, user feedback, and KPIs covering usage, adoption, skill performance, service quality,



employee experience, productivity, and business impact

The team

You will join the GHRCS Product &

- Innovation Organisation, a global team focused on creating simple, scalable, and human-centred employee experiences. Within the Channels &
- Platforms team, the focus is on delivering simple, consistent, and user-centred digital solutions that help employees find HR information and support quickly and easily.

Your Skills And Experience

- Demonstrable experience as a Product Owner, Product Manager or comparable technology product leader, with ownership across the complete product lifecycle.

- Strong experience with cross-functional agile teams and practical knowledge of discovery, backlog management, story refinement, testing, release management and continuous improvement.

- Good technical acumen across systems, integrations, APIs, data flows, cloud or enterprise platforms, architecture trade-offs and non-functional requirements. Coding is not required, but credible engagement with engineers is essential.

- Excellent communication, stakeholder management, structured problem-solving and decision-making; able to simplify complex topics and influence without authority.

- This role supports global teams and vendors. Occasional flexibility in working hours is expected for cross-time-zone collaboration, key releases, priority incidents, planned reasonably and in line with local policies and wellbeing expectations.

- Bachelor's degree or equivalent professional experience in technology, business, engineering, information systems or a related field. Product management or agile certification is beneficial,



while practical product leadership and delivery outcomes are more important.

- Experience with enterprise SaaS, vendor-managed products, HR technology, workflow platforms, data or integration products is advantageous.

“- you’re curious to explore how AI can improve how we build, deliver and optimize workflows. You do this with sound judgment - validating outputs and aligning with policies, risk standards and ethical use.”

About Us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with recent challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey.

And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

📌 Product Manager, Employee Channels, Platforms & AI Utilities (Pune)
🏢 UBS
📍 Pune