At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI.

We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role :

- Manage day-to-day administration of the ServiceNow platform, including instance configuration, system properties, scheduled jobs, and performance monitoring across production and sub-production environments.
- Maintain user accounts, roles, groups, and access control lists (ACLs) in compliance with security policies and least-privilege principles.
- Plan and execute platform upgrades, patches, and hotfixes - coordinating with stakeholders to minimize disruption and conducting post-upgrade validation and regression testing.
- Configure and maintain core ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management to align with ITIL best practices.
- Develop and maintain workflows, business rules, client scripts, UI policies, and notifications to automate and streamline service management processes.
- Manage integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, and MID Servers - monitoring data flows and troubleshooting integration failures.
- Collaborate with Solutions Engineering and Service Delivery teams to gather requirements, evaluate platform capabilities, and implement scalable configurations for client-facing and internal operations.
- Build and maintain dashboards, reports, and Performance Analytics widgets to provide operational visibility into platform health,



SLA compliance, and service delivery metrics.
- Conduct regular platform health checks, audit user activity and role assignments, and ensure adherence to governance standards and compliance requirements.
- Maintain comprehensive documentation of platform configurations, integration architectures, troubleshooting procedures, and operational runbooks - supporting knowledge transfer across the platform team.

Technology/Area Of Specialization :

- Familiarity with ServiceNow platform administration across ITSM, ITOM, CMDB, and Service Catalog modules - including instance management, update sets, and system properties configuration.
- Familiarity with ServiceNow scripting and automation capabilities including JavaScript, GlideScript, Business Rules, Client Scripts, Flow Designer, and Orchestration.
- Familiarity with integration technologies including REST/SOAP APIs, MID Servers, LDAP, SSO/SAML, and Integration Hub for enterprise system connectivity.

Basic Knowledge, Skills, And Abilities :

- Strong analytical and troubleshooting skills; ability to methodically diagnose platform issues, isolate root causes, and implement reliable fixes.




- Clear written and verbal communication skills; ability to document technical configurations and explain platform capabilities to non-technical stakeholders.
- Detail-oriented with a focus on configuration hygiene, update set discipline, and consistent adherence to platform governance standards.
- Ability to manage competing priorities across platform operations, incident response, and project-driven configuration work.
- Collaborative mindset with comfort working across distributed, cross-functional teams spanning multiple time zones.
- Self-directed learning orientation - proactively tracks ServiceNow releases, current features, and community best practices to continuously improve platform operations.

Required Skills :

- 3 - 5 years of hands-on experience in ServiceNow platform administration in an enterprise environment, preferably within IT services, managed services, or technology consulting.
- Practical experience configuring ITSM modules (Incident, Problem, Change, Request, Service Catalog) and working with CMDB, update sets, ACLs, and system administration tasks.
- Working knowledge of JavaScript, GlideScript, REST/SOAP APIs, and MID Server administration;

experience with Flow Designer or Orchestration preferred.

- ServiceNow Certified System Administrator (CSA) preferred; ITIL 4 Foundation certification desirable; bachelor's degree in computer science, Information Technology, or related field - or equivalent hands-on experience.

Competencies Required :

- Analytical Thinking
- Attention to Detail
- Initiative and Persistence
- Collaboration and Teamwork
- Adaptability
- Continuous Learning

Locations :

- Bangalore, Coimbatore, Hyderabad

📌 Presidio - Senior Engineer - ServiceNow (India)
🏢 Presidio Solutions
📍 India