Key Responsibilities

- Monitor network performance, availability, and connectivity across the ISP network.
- Troubleshoot network outages, latency, packet loss, and connectivity issues.
- Monitor network devices, including routers, switches, OLTs, and other network equipment.
- Work with NOC and Field Operations teams to resolve network faults within defined SLAs.
- Perform first-level and second-level troubleshooting of network incidents.
- Monitor network devices using tools such as Zabbix, PRTG, SolarWinds, or similar platforms.
- Troubleshoot routing and switching issues involving VLANs, IP addressing, and subnetting.
- Support routing protocols such as OSPF and BGP, based on network requirements.
- Monitor and troubleshoot GPON, FTTH, leased-line, MPLS, and VPLS connectivity.
- Escalate critical incidents to senior engineers and coordinate timely resolution.
- Maintain incident logs, network status reports, and troubleshooting documentation.
- Coordinate with service operations teams for fiber faults, link failures, and customer connectivity issues.
- Participate in shift-based operations, including rotational shifts and 24/7 support as required.

Required Technical Skills

- Strong understanding of TCP/IP, OSI model, routing, and switching.
- Knowledge of routers, switches, VLANs, subnetting, and network troubleshooting.
- Familiarity with OSPF, BGP, MPLS, and GPON technologies.
- Experience with network monitoring tools such as Zabbix, PRTG, or SolarWinds.




- Understanding of FTTH/FTTx and ISP network architecture.
- Knowledge of incident management, fault isolation, and SLA-based resolution.
- CCNA certification is preferred; candidates with strong practical networking skills are encouraged to apply.

Educational Qualification

- Bachelor's degree, Diploma, or equivalent qualification in Networking, Computer Science, IT, Electronics, or Telecommunications.

Experience Required

- 2–4 years of experience in Network Operations, NOC, ISP, or Telecom environments.
- Experience in network monitoring, fault management, and troubleshooting is preferred.
- Prior experience in rotational or 24/7 NOC operations will be an advantage.

Key Competencies

- Analytical and troubleshooting skills
- Incident management and escalation
- Team coordination and communication
- Ability to work under pressure
- Documentation and reporting
- Customer-focused problem-solving

Salary & Benefits

- Competitive salary based on experience and technical skills.
- Statutory benefits as applicable.
- Professional learning and career growth opportunities.

Pay: ₹18,000.00 - ₹45,000.00 per month

Benefits

- Cell phone reimbursement
- Versatile schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time

Education:
- Secondary(10th Pass) (Preferred)

Experience:
- Field service: 1 year (Preferred)

Language:
- Tamil (Preferred)

Work Location: In person

📌 Network Operations Engineer (Coimbatore)
🏢 Skylink Fibernet Private
📍 Coimbatore