Summary

We are seeking a dedicated professional to join our IT Services team in the role of Microsoft OS Voice Process Associate. This position is pivotal in delivering high-quality technical support to clients facing challenges with Microsoft operating systems. The successful candidate will serve as the primary point of contact for resolving customer inquiries, ensuring a seamless and efficient support experience through voice interactions.

This role demands a blend of technical aptitude and robust interpersonal skills to effectively troubleshoot issues and guide users toward successful resolutions.

Responsibilities

- Manage incoming voice calls to address customer queries regarding Microsoft operating system functionalities and troubleshooting.

- Demonstrate active listening to accurately understand client issues and provide targeted problem-solving solutions.

- Utilize strong verbal communication skills to explain technical concepts clearly and assist customers in real-time.





- Maintain high standards of typing speed and accuracy while documenting interactions and updating support records.

- Navigate customer support tools to handle queries efficiently and ensure timely resolution of technical problems.

- Collaborate with team members to escalate complex issues when necessary, ensuring continuous service delivery.

Requirements

Requirements:

- Minimum typing proficiency of 35 words per minute with an accuracy rate of 90%.

- Possession of an AMCAT SVAR score of 65 or higher.

- Proven ability to handle customer queries and manage voice-based support processes effectively.

- Strong problem-solving capabilities with a focus on root-cause analysis.

- Excellent active listening skills to grasp customer needs quickly.

- Solid foundation in Microsoft OS support and general customer support principles.

- Exceptional verbal communication skills to interact professionally with clients.

Salary: ₹3-4 LPA

📌 MICROSOFT OS VOICE PROCESS (Jaipur)
🏢 Vrinda International
📍 Jaipur