- 1–3 years of experience in:
- Application Support, Service Desk, or IT Operations
- Incident management in enterprise IT environments
- Basic SQL knowledge

Relevant Experience Areas:

Candidates should have hands-on experience in most of the following:

- Incident monitoring and alert handling using APM tools or monitoring dashboards.
- Logging, tracking, and updating incidents in ITSM tools such as ServiceNow or equivalent.
- Working in SLA-driven support environments.
- Performing initial triage and impact assessments.
- Coordinating with L2/L3 or Engineering teams for incident escalation.
- Communicating incident status updates to business and technical stakeholders.

Technical Exposure (High-Level, Not Deep):

- Basic understanding of:
- Web Applications
- APIs and Services
- Enterprise Application Dependencies
- Validate application availability.
- Perform basic reachability checks.
- Interpret monitoring alerts and notifications.

Note: Deep technical skills, coding,



advanced database queries, or configuration changes are not required. Environment & Shift Experience (Preferred)

Experience working in:

- 24x7 or extended support shifts.
- Production or business-critical support environments.
- On-call procedures
- Escalation matrices
- Incident bridge calls

Soft Skills (Critical for L1)

- Solid verbal and written communication skills.
- Ability to remain calm during high-pressure incident situations.
- Strong attention to detail and documentation skills.
- Good coordination, follow-up, and stakeholder management abilities.

Nice to Have

- ITIL Foundation Certification.
- Exposure to multi-vendor or multi-application environments.
- Prior experience supporting vendor applications or internally developed applications.

📌 Application Support Engineers (Bengaluru)
🏢 Tata Elxsi
📍 Bengaluru