About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

- Operational role that works under direct supervision, responsible for day-to-day sales support operations

Minimum Qualifications & Experience

- Graduate and/or equivalent experience. 0-2 Years experience

Other Knowledge & Skills

- NIL

Key Responsibilities

- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.

Job Family Descriptor This group of sales support staff is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash). Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities.

Responsibilities include Sales Process support (sales reports and analysis, budgets, results etc.) and Revenue Recognition support (reporting etc.). Support the sales staff at the back-end in meeting revenue targets by ensuring the timely negotiation, closing, processing and implementation of orders through interaction with various teams, ensuring early realization of revenue and contributing to credit reduction by working with collections teams and customers in resolving credit disputes. Also ensuring that the appropriate corporate deal governance and SOX guidelines are respected and that the deals are appropriately scrutinized in the context of these guidelines.

Provide support to account managers on network inventory information and any other sales support. Generate reports for account managers. Provide feedback for improvement/changes in methods and techniques.

Broad outline of the Role

Provide support to account managers on network inventory information and any other sales support. Provide support to internal teams like IRT, billing, SA and SM teams on post-implementation issues. Generate reports for account managers.

Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods and teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area.

Conducts activities such as preliminary research, analytics and documentation. Works under direct supervision Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation. Has skills and knowledge that will allow them to adapt to effecively deal with unfamiliar issues,



challenges problems within their field of specialisation.

Education : Graduate Experience : 0-4 years

Purpose - Broad objective of the role

J0b Description-

- Sales support is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash).
- Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities.
- Responsibilities include Sales Process support i.e., act as an L1 support for Sales and help them resolve the primary enquiries and issues and if required redirect them to concerned team member.
- Should be able to drive change management and digital transformation, preferably if someone has hands-on experience in Optimus Lead to quote journey.
- Ensure appropriate corporate deal governance and SOX guidelines are respected and that the deals are appropriately scrutinized in the context of these guidelines Provide feedback for improvement/changes in methods and techniques.
- Should be able to collaborate and lead engagement with various cross functional team members through interactions and escalations to meet SLA.
- Should understand Telecommunication services.

Operating Network - Key External Operating Network - Key Internal

Size and Scope of Role - Financial

Key Skills

Effective verbal and written English communications and presentation skills for interaction with international clients.

Valuable excel and reporting skills

Analytical and Problem-solving skills.

Telecom Knowledge

Size and Scope of Role - No. of direct reports

Kpi

Accuracy and velocity

Collaboration & Innovation

Accountability and ownership

Experience: 0-4 years in telecom domain

Qualification : Graduate/MBA

Sales Associates Activities

Directly Engaging With The Customer Team To

Own & address feasibility request (via TCx or Manually)

Bulk Request New/MAC, Project management and sharing updated Internally/Externally

Communicate on going status of feasibility proactively with customer & Business

Assist & bring in support team to manage TCx issues faced by the client

Follow up with client for missing details needed for assessment

Interact with all AFM Feasibility team for the closure of feasibility

Calling/email to LCONs to get the feasibility Survey permission

Followup with customer on Returned Sites for details

Chasing customer for releasing PO for new/additional business

Rate Card Management

Follow up with CDA for commercial clearance of COF





Negotiating with CDA for customer requirement

Initiate or share COF with the signing authority & follow up for closure

Followup with Sales Support for Order ID generation

Communicate Order IDs to the client & delivery team

Adhere to various TAT commitments given to client (specially in case of new branch roll out where time is measured in gold)

Sending weekly tracker to customer

Part of weekly feasibility assessment progress & NBR meetings with the client team

Following up with DOP for COF sign off

Doing OE to move the order to 100% and in process also closing any open dependencies from the client

Uploading PO/PO exception into Manage PO module

Followup with Customer for mandate DOCs SEZ, KYC, GST, PAN, etc

Generating weekly reports that are needed by Sales Team for internal & client presentation (in case of bulk request, they track open, pending, closed, active status, etc.)

Sales Associates also provide additional support for non-NW lead transactions where some NW components are needed)

Front ending all customer escalations, and intercating with All CFTs to get response for client

Responding to the emails of Service Assurance on Customer Link down issues

Sales Associates are responsible for following task internally to support Account Management Team:

1

Manual Oppty ID creation

2

Raising feasibility either manually or via TCx where the clients are not onboarded on TCx or have refused to use it due to issues highlighted

3

Publishing COFs to Self Serve customer

4

Interacting with RE - Regional Engineer for new or change requirements

5

Following up with internal stakeholders in a timely manner so that a response can go to the client

6

Following with PM, V8 for correction of WIP circuits in SFDC

7

Work with Sales Support team for CoF generation & then follow it up with OET

8

Sending COF to customer for Docusign

9

Interacting with Product & Solutions on understand requirment, getting SDD for requirment

10

Interacting with PM team regularly on correction or amedment required on processed order

11

Manage Order Amendments within the TAT that keep coming for various reasons

12

Support the team with ad hoc urgent or immediate request that come from the client when Sales Team is on the Field or even support urgent change request given by delivery team

13

Support the Account Management Team in raising exceptional approvals or directly support the client to raise

14

Following on closure of Exceptions

15

Followup on Demo order closures

16

Responding to the emails of Service Assurance on Customer Link down issues

17

Creation of SNOW TT??

18

Creation of SFDC TT

19

Followup with IT Support on resolution on TCx issue

20

Followup with Credit Control team on making oppties Positive

21

Taking approvals for cancellation from PM, Sales & CSM

22

Sending Cancellation requests to Sales support, and following for closure and order ID

📌 Jr. Analyst - Sales Support (Hyderabad)
🏢 Tata Communications
📍 Hyderabad