WE ARE HIRING: OSS Technician – Level 3 | India

Company: Excis Compliance

Location: India

Employment Type: Full time

About Excis Compliance

Excis Compliance is a global IT support organization committed to delivering reliable, innovative, and customer-focused technology solutions worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a collaborative international environment where IT professionals can develop their expertise and contribute to critical IT operations.

We are currently looking for an experienced OSS Technician – Level 3 (L3) in India to provide advanced technical support, troubleshoot complex hardware and software issues, and maintain server and end-user computing environments.

Key Responsibilities

- Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
- Independently diagnose and resolve complex hardware and software issues.
- Install, configure, maintain, and repair desktops, laptops, printers, peripherals, and server equipment.
- Perform advanced hardware diagnostics, component replacements, and preventive maintenance.
- Support server hardware, server operating systems, and related IT infrastructure.
- Troubleshoot OEM-specific hardware issues across Dell, HP, Lenovo, Lexmark, IBM, and other assigned platforms.
- Conduct root cause analysis and implement effective solutions for recurring technical incidents.
- Escalate complex issues to specialist or engineering teams when necessary.




- Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical changes.
- Collaborate with service desk, infrastructure, and technical teams to ensure timely incident resolution.
- Adhere to company policies, security requirements, technical standards, and established procedures.
- Ensure incidents and assigned tasks are completed within agreed Service Level Agreements (SLAs).

Key Requirements

Education and Experience

- 5–6 years of relevant IT technical support experience.
- Technical college qualification in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Strong hands-on experience supporting computer hardware, software, operating systems, and server environments.

Technical Skills

- Advanced hardware and software troubleshooting.
- Server hardware diagnostics, component replacement, installation, and maintenance.
- Server administration and operating system troubleshooting.
- Experience with Dell, HP, Lenovo, Lexmark, IBM, or other enterprise hardware platforms.
- Knowledge of incident management, problem management, root cause analysis, and technical documentation.
- Ability to independently resolve complex technical issues.





Communication and Customer Service

- Strong written and verbal communication skills.
- Customer-focused approach with effective problem-solving abilities.
- English proficiency at B2 level or above, where required by the client.
- Native-level or at least B2 proficiency in the local language of the assigned location, subject to client requirements.

Required Certifications

Candidates should possess the following relevant technical certifications:
- CompTIA A+
- CompTIA Server+
- Multiple relevant OEM hardware certifications, such as Dell, HP, Lenovo, Lexmark, or IBM.
- At least two server-related certifications, such as Microsoft MCP/MCSE or equivalent, Unix/Linux Server, Apple Server, or other relevant server operating system certifications.

Why Join Excis Compliance?
- Work with a global IT services organization supporting enterprise clients.
- Gain exposure to multiple hardware platforms and server technologies.
- Collaborate with experienced IT professionals across international teams.
- Develop your technical expertise through hands-on troubleshooting and infrastructure support.
- Contribute to reliable IT operations and high-quality customer service.

- How to Apply If you have strong Level 3 technical support experience, hands-on server expertise, and the required certifications, we encourage you to apply.

Please submit your updated CV highlighting your technical experience, OEM hardware expertise, server administration skills, and relevant certifications.

📌 IT Onsite Engineer (Mumbai)
🏢 Excis Compliance
📍 Mumbai