The next part of your journey is right around the corner — with Standard India A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer-first commitment.

Are you ready to make a difference? Job Summary The organization seeks an ITAM SAM Analyst to manage software licensing, entitlements, and compliance within ServiceNow. The analyst tracks software from procurement through retirement, maintains accurate license data, and supports cost optimization, audit readiness, and vendor management.

This role suits a detail-oriented professional who understands software licensing models and enjoys turning complex entitlement data into clear, actionable insight.

Key Responsibilities

- Manage the software asset lifecycle in ServiceNow Software Asset Management (SAM Pro), covering procurement, deployment, harvesting, and retirement.
- Maintain accurate software license and entitlement records, including publisher terms, license types, and purchase details.
- Reconcile software installations discovered through ServiceNow Discovery against purchased entitlements to determine license position.
- Monitor license consumption and calculate effective license positions (ELPs) for key publishers such as Microsoft, Adobe, Oracle, and IBM.
- Identify under-licensed or over-licensed software and recommend true-ups, reclamation, or license harvesting to control cost and reduce risk.
- Support the Hardware Asset Management (HAM) team by aligning software records with device and CMDB data.
- Track software contracts, renewal dates, and maintenance terms, and flag agreements nearing expiration or renegotiation.
- Maintain the ServiceNow Software Model and Software Product database, including normalization of publisher and product data.
- Run and analyze ServiceNow reports and dashboards to monitor compliance, spend, and license utilization.
- Partner with procurement, IT operations, security, and finance teams to align software spend with budget and contract records.
- Support internal and external software audits, including publisher-initiated audits, by producing accurate license and usage reports.




- Identify process gaps in ServiceNow SAM workflows and recommend improvements to data governance and automation.
- Ensure all documentation is maintained for compliance, internal and external audits and reporting
- Create daily reports as needed for ITAM program manager
- Ability to work in office in Bengaluru, India is a requirement of the role.

Mode of Working: This role follows a hybrid work model, with a primary base in Bengaluru. While in office presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment. Skills And Background You’ll Need

Education: B.E. / B.Tech degree in information technology, business, or related field is required.

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – Software Asset Management (CIS-SAM), Certified Implementation Specialist – Hardware Asset Management (CIS-HAM), or equivalent ServiceNow Asset Management credential.
- Vendor licensing or asset management certifications such as Microsoft Licensing Solutions Specialist (MLSS), Flexera Certified Professional, IAITAM Certified Software Asset Manager (CSAM), IAITAM Certified IT Asset Manager (CITAM), or similar.

Experience

- 2+ years of experience in software asset management, license compliance, or a related IT operations role.
- Hands-on experience with ServiceNow, including the CMDB and Software Asset Management (or ITAM) module.
- Experience supporting SOX, ISO 27001, or similar compliance and audit frameworks.
- Experience working with cross-functional technical teams and partners.
- Attention to detail and data accuracy
- Analytical and quantitative reasoning
- Cross-functional collaboration
- Vendor and contract management
- Adaptability in a rapid-changing technology environment

Required Qualifications

- Working knowledge of common software licensing models, including per-user, per-device, subscription, and enterprise agreements.
- Familiarity with major software publishers and their licensing programs, such as Microsoft, Adobe, and Oracle.
- Strong analytical skills and comfort reconciling large, detailed data sets.




- Clear written and verbal communication skills for cross-team coordination and vendor discussions.
- Proficiency with spreadsheet tools such as Microsoft Excel for license reconciliation and reporting.

Preferred Qualifications

- Experience with ITIL framework concepts, particularly asset and configuration management.
- Familiarity with license management tools beyond ServiceNow, such as Flexera or Snow Software.

Key Behaviors of a Successful Candidate

- Adaptability: Adapts quickly to competing demands and shifting priorities and modifies viewpoints and direction in light of new information.
- Customer Focus: Develops positive internal and external customer relationships by consistently and efficiently delivering value.
- Improvement Mindset: Sees old problems and status quo as opportunities to improve; identifies opportunities to improve team performance.

Why Join Standard India? We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service-oriented People Who Choose To Work At The Standard. To Ensure We Can Attract And

Retain The Best Talent, When You Join StanCorp Global Servicesyou Can Expect

- A rich benefits package that supports your health, well-being, and financial goals
- An annual incentive bonus plan tied to both individual and organizational performance
- Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy
- A supportive, responsive management approach that empowers you to grow
- Opportunities for career advancement through learning, coaching, and leadership enablement
- A culture where your voice matters - your ideas shape our future, and we win as one
- Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee-focused benefits are designed to support work-life balance, personal growth, and long-term impact. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.

📌 IT Asset Management (ITAM) Analyst - Software Asset Management (SAM)
🏢 The Standard India
📍 Bengaluru