Job Title: Senior Customer Service Executive – International Voice Process

Location: Kolkata, West Bengal

Salary: ₹3,50,000 – ₹5,00,000 per annum

Experience: 1–3 years

Qualification: Any Graduate

We are looking for experienced and customer-focused professionals to join our team as Senior Customer Service Executives for an International Voice Process in Kolkata. The ideal candidate should have excellent English communication skills, solid customer-handling abilities, and a commitment to delivering quality service.

Key Responsibilities

- Handle inbound and outbound international customer calls.
- Understand customer concerns and provide accurate solutions.
- Resolve customer queries professionally and efficiently.
- Maintain accurate customer records and update information in the system.
- Follow company policies, quality standards, and process guidelines.
- Ensure a positive customer experience and high service quality.





Required Skills and Qualifications
- Any graduate is eligible.
- 1–3 years of experience in an International Voice Process.
- Excellent verbal communication skills in English.
- Strong problem-solving and customer-service skills.
- Ability to work in rotational shifts.
- Willingness to work from the Kolkata office.

Benefits
- 5 days working.
- 2 rotational week-offs.
- Cab facility available.
- Competitive salary package of ₹3.5–5 LPA.

Application Process

Interested candidates can apply through Indeed with their updated resume. For more information, contact us at (phone hidden) or email your resume to [email protected]. Shortlisted candidates will be contacted for the next steps.

Pay: Up to ₹601,000.00 per year

Work Location: In person

📌 International senior customer support executive (Kolkata)
🏢 Outpace Consultancy
📍 Kolkata