– Head of Sales (Resorts & Hospitality)

Company: Pushpam Hospitality

Location: Pune, Maharashtra

Department: Sales & Revenue

Reporting To: CEO / Management

Position Type: Full-Time | Leadership Role

About Pushpam Hospitality

Pushpam Hospitality creates thoughtfully curated resort experiences across destinations such as Karjat, Alibaug and Dapoli. We focus on memorable stays, destination experiences, corporate retreats, celebrations and hospitality services.

We are looking for a commercially driven Head of Sales with a strong background in real estate sales, hospitality sales, or business development to lead sales growth across our resort portfolio.

Role Overview The Head of Sales will be responsible for developing and executing sales strategies, generating new business, building corporate and institutional relationships, increasing resort occupancy and revenue, and leading the central reservations team based in Pune.

The role requires a proactive leader who can convert enquiries into confirmed bookings, develop new revenue channels and build a structured, target-driven sales function.

Key Responsibilities

1. Sales Strategy & Business Development

- Develop and implement sales strategies to achieve monthly, quarterly and annual revenue targets.
- Identify new business opportunities through corporate clients, travel agents, tour operators, event planners and channel partners.
- Explore opportunities to leverage real estate sales and customer relationship experience to generate hospitality business.
- Develop strategic partnerships and referral networks to increase bookings.

2. Resort & Hospitality Sales

- Drive room bookings, resort packages, group bookings, destination weddings, social events, corporate offsites and celebrations.
- Generate business for Pushpam's resort portfolio, including Karjat, Alibaug and Dapoli.
- Develop corporate accounts,



institutional tie-ups and repeat-client business.
- Work closely with resort General Managers and operations teams to ensure business commitments are delivered.

3. Reservations Team Management

- Lead and supervise the central reservations team based in Pune.
- Ensure timely enquiry handling, follow-ups, lead conversion and booking confirmations.
- Establish enquiry allocation, follow-up processes, conversion targets and performance reporting.
- Monitor reservation pipelines, lost enquiries, cancellations, upselling and customer feedback.

4. Revenue & Performance Management

- Prepare monthly sales plans, budgets, forecasts and revenue projections.
- Monitor occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), booking conversion and revenue performance.
- Analyse business trends, competitor pricing and seasonal demand.
- Work with the Revenue and Operations teams on pricing, packages, promotions and inventory utilisation.

5. Team Leadership & Reporting

- Set targets and KPIs for the reservations and sales team.
- Conduct regular performance reviews and sales pipeline meetings.
- Submit weekly and monthly sales MIS reports to management.
- Coordinate with Marketing for lead generation, campaigns and promotional activities.

6. Customer Relationship Management

- Build long-term relationships with corporate clients, travel partners, wedding planners and repeat guests.
- Ensure professional handling of escalations and high-value enquiries.
- Introduce structured CRM practices to track leads,



follow-ups, conversions and repeat business.

Candidate Profile
- Graduate in Business Administration, Sales, Marketing, Hospitality Management or a related field.
- Approximately 8–12 years of relevant sales or business development experience, including leadership responsibilities.
- Experience in real estate sales, hospitality sales, resort sales, hotel business development or premium customer sales.
- Candidates from real estate may be considered if they demonstrate strong sales leadership, lead conversion and relationship-management skills.
- Experience managing a centralised sales or reservations team will be preferred.
- Strong negotiation, communication, commercial acumen and team-management skills.
- Proficiency in CRM systems, Excel, sales MIS and revenue reporting.

Key Performance Indicators (KPIs)
- Achievement of monthly and annual revenue targets.
- Growth in room, package, group and event bookings.
- Enquiry-to-booking conversion rate.
- Corporate account acquisition and repeat business.
- Reservations team productivity and response time.
- Average Daily Rate, occupancy and RevPAR improvement.
- Accuracy of sales forecasts and MIS reporting.

Work Location & Travel
- Primary work location: Pune.
- The role is predominantly office-based, with the central reservations team reporting to the Head of Sales.
- Occasional visits to resorts and client meetings may be required.

What We Offer An opportunity to lead the sales function of a growing hospitality portfolio, develop current business channels, strengthen the reservations process and contribute directly to revenue growth.

Pay: ₹50,000.00 - ₹75,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 In House Sales Head (Pune)
🏢 Pushpam Hospitality
📍 Pune