-Import Customer Service Executive – Air & Sea Freight

Company: Azimar Shipping & Logistics LLP

Job Location: CBD Belapur, Navi Mumbai, Maharashtra

Department: Import Customer Service & Operations

Experience Required: Minimum 5 Years

Employment Type: Full-Time | Work from Office

Industry: Freight Forwarding, Shipping & Logistics

Reporting To: Import Operations Manager / Management

About Azimar Shipping & Logistics LLP

Azimar Shipping & Logistics LLP is a growing international freight forwarding and logistics company with a strong presence across India and its own overseas operations in the UAE, Kuwait and other international markets.

As part of our continued expansion, we are looking for an experienced and highly motivated Import Customer Service Executive – Air & Sea Freight to join our CBD Belapur office in Navi Mumbai.

- Job Purpose The selected candidate will be responsible for independently managing end-to-end air and sea import shipments, from customer enquiry, freight quotation and booking confirmation to shipment tracking, documentation, customs clearance, final delivery and billing coordination.

The role requires strong knowledge of international freight forwarding procedures, Indian Customs regulations, import documentation, overseas agent coordination and customer service.

The ideal candidate should be capable of handling multiple shipments independently, ensuring timely quotation responses, smooth operations, customer satisfaction and shipment profitability.

- Key ResponsibilitiesA. Import Enquiries & Freight Quotations

- Receive and handle air and sea import enquiries from customers, sales executives and overseas network agents.
- Review shipment details, including origin, destination, commodity, HS code, gross weight, dimensions, CBM, Incoterms and delivery requirements.
- Obtain competitive freight rates from overseas agents, airlines, shipping lines, NVOCCs and co-loaders.
- Prepare accurate and competitive air and sea import quotations covering freight, destination charges, customs clearance, transportation and applicable expenses.
- Ensure timely quotation submission as per company standards:
- Air Freight: Within 3–4 hours.
- Sea Freight: Before the end of the same working day.
- Follow up on quotations with customers and sales teams to improve conversion.
- Maintain accurate enquiry and quotation records.

B. Air Freight Import Operations
- Independently coordinate air import shipments from booking confirmation to final delivery.
- Liaise with overseas agents and airlines for flight schedules, routing, cargo uplift and pre-alerts.
- Verify MAWB, HAWB, commercial invoices, packing lists and other import documents.
- Monitor shipment departures, transshipments, arrival schedules and possible offloading.
- Coordinate with airlines, ground handling agents and airport cargo terminals.
- Arrange Delivery Orders and coordinate customs clearance with appointed Customs Brokers.
- Monitor cargo clearance and airport storage charges.
- Arrange transportation and ensure timely cargo delivery.
- Resolve shipment discrepancies, documentation errors, delays and cargo damage issues.
- Handle shipments through Mumbai Air Cargo Complex and other major Indian international airports as required.

C. Sea Freight Import Operations – FCL & LCL
- Handle FCL and LCL import shipments independently from booking confirmation to final delivery.
- Coordinate with overseas agents, shipping lines, NVOCCs and consolidation operators.
- Verify Master Bills of Lading (MBL), House Bills of Lading (HBL), commercial invoices, packing lists and manifests.
- Monitor vessel schedules, transshipments, ETA changes and cargo arrivals.
- Arrange shipping line Delivery Orders and follow up on cargo release.
- Coordinate import customs clearance at Nhava Sheva (JNPT), Mumbai Port and applicable ICD/CFS locations.
- Arrange container transportation, LCL deconsolidation and final delivery.
- Monitor demurrage, detention, container free time and port storage charges.
- Ensure timely empty container returns.
- Handle shipment delays, customs holds and operational escalations.

D. Import Documentation & Customs Clearance Coordination
- Verify all shipping documents before cargo arrival to minimise customs clearance delays.
- Coordinate with Customs Brokers (CHA)



for Bill of Entry preparation and filing through ICEGATE/ICES.
- Ensure importers provide valid IEC, GSTIN, KYC and necessary customs authorisations.
- Coordinate submission of invoices, packing lists, AWBs, Bills of Lading, Certificates of Origin and applicable permits.
- Maintain working knowledge of Indian Customs procedures, import duties, IGST and HS classification.
- Coordinate with Customs Brokers for customs examination, assessment, duty payment and Out of Charge.
- Identify shipments requiring BIS, FSSAI, WPC, CDSCO, Plant Quarantine or other regulatory approvals, where applicable.
- Follow up on customs queries, inspections and document amendments.
- Ensure compliance with applicable Indian Customs and DGFT regulations.

E. Customer Service & Shipment Coordination
- Act as the primary contact for assigned import customers.
- Provide proactive shipment updates at every important milestone.
- Communicate shipment delays, revised ETAs and delivery schedules promptly.
- Coordinate closely with overseas agents, customs brokers, transporters and customers.
- Ensure timely resolution of customer enquiries and operational issues.
- Maintain professional relationships with customers and network partners.
- Ensure all customer emails and shipment requests are responded to promptly.
- Take complete ownership of assigned shipments from enquiry through delivery.

F. Transportation & Final Delivery
- Arrange transportation from airports, seaports, ICDs and CFS facilities to customer locations.
- Coordinate with transport vendors for vehicle availability, competitive rates and delivery schedules.
- Ensure appropriate transport arrangements based on cargo weight, dimensions and commodity.
- Monitor cargo collection, transportation and delivery.
- Obtain Proof of Delivery (POD) and update shipment records.
- Report cargo shortages, damages and delivery discrepancies immediately.
- Coordinate empty container returns within the applicable free time.

G. Overseas Agent & Vendor Coordination
- Maintain effective communication with international freight forwarding agents and logistics network partners.
- Obtain competitive freight buying rates and reliable routing options.
- Follow up on bookings, shipment schedules and documentation.
- Develop professional relationships with airlines, shipping lines, co-loaders, customs brokers and transporters.
- Escalate vendor service failures and shipment delays promptly.
- Maintain updated vendor contacts and freight tariff records.

H. Job Costing, Billing & Profitability
- Prepare accurate shipment job costing.
- Verify freight buying rates and local charges against approved quotations.
- Coordinate with Accounts for timely customer invoicing.
- Check vendor invoices and report discrepancies.
- Monitor shipment profitability and prevent unnecessary expenses.
- Ensure unexpected charges receive management approval.
- Support the Accounts team in resolving billing queries.
- Maintain accurate operational and financial records for assigned shipments.

3. Key Performance Indicators (KPIs)Performance AreaTargetAir import quotation turnaroundWithin 3–4 hoursSea import quotation turnaroundSame working dayCustomer enquiry acknowledgementWithin 30 minutesDocumentation accuracy100% targetOn-time cargo deliveryMinimum 95%, subject to agreed service levelsShipment status updatesAt every critical milestoneAvoidable demurrage and storageZero targetCustomer complaint acknowledgementWithin 1 working hourJob costing and billing coordinationWithin 24 hours of job completionQuotation follow-upDailyDaily operational reportMandatoryEnquiry-to-booking conversionTarget 30%, subject to management review4. Daily Reporting Responsibilities The candidate must maintain an updated daily report covering:
- Customer name and responsible sales executive.
- New air and sea import enquiries received.
- Enquiry receipt date and time.
- Quotation submission date and time.




- Quotation value and current status.
- Confirmed bookings and shipment details.
- Shipments in transit and expected arrivals.
- Shipments awaiting documentation or customs clearance.
- Shipments pending cargo delivery.
- Operational delays and corrective actions.
- Completed deliveries and billing status.
- Shipment profitability and additional expenses.

All pending enquiries and shipments must be actively followed up. No customer enquiry should remain unattended or be carried forward without a justified reason and escalation.

- Qualifications & Experience

Education

- Bachelor's degree in Commerce, Logistics, Supply Chain Management, International Business or a related field.
- Additional certifications in freight forwarding or import/export documentation will be an advantage.

Experience

- Minimum 5 years of relevant experience in an international freight forwarding company.
- Proven experience handling both air and sea import shipments.
- Strong practical knowledge of FCL, LCL, air cargo import procedures and import documentation.
- Experience coordinating customs clearance at Nhava Sheva (JNPT) and Mumbai Airport.
- Familiarity with ICEGATE, Indian Customs procedures and DGFT regulations.
- Experience handling overseas agents, shipping lines, airlines, customs brokers and transporters.
- Ability to manage import enquiries, quotations and shipments independently.

6. Required Skills & Competencies
- Strong knowledge of air and sea import freight forwarding operations.
- Excellent understanding of Incoterms 2020.
- Good knowledge of MAWB, HAWB, MBL, HBL and Bills of Entry.
- Understanding of Indian Customs clearance procedures and import documentation.
- Ability to prepare competitive freight quotations independently.
- Excellent written and verbal English communication.
- Strong negotiation, coordination and problem-solving skills.
- Ability to work under pressure and handle multiple shipments.
- Good proficiency in MS Excel, Outlook and freight forwarding ERP systems.
- Strong customer service orientation.
- Commercial awareness and attention to shipment profitability.
- Ability to work independently with minimal supervision.

7. Personal Attributes
- Proactive and highly organised.
- Strong attention to detail.
- Customer-focused and service-oriented.
- Excellent communication and follow-up skills.
- Responsible and accountable for assigned shipments.
- Capable of handling urgent and time-sensitive shipments.
- Team player with a positive attitude.
- Committed to meeting deadlines and operational targets.

8. Expected Performance The successful candidate will be expected to:
- Independently manage assigned air and sea import shipments.
- Provide accurate and timely freight quotations.
- Ensure proactive customer communication.
- Coordinate smooth customs clearance and cargo delivery.
- Minimise avoidable operational delays and additional charges.
- Maintain accurate job costing and support timely invoicing.
- Improve customer retention and enquiry conversion.
- Maintain robust relationships with overseas agents and vendors.
- Ensure consistent compliance with company SOPs and reporting requirements.

9. Position Objective To take complete ownership of assigned air and sea import shipments from the initial customer enquiry through quotation, booking, documentation, customs clearance, final delivery and billing, ensuring operational efficiency, customer satisfaction and profitability.

How to Apply

Interested candidates with a minimum of 5 years of relevant air and sea freight import experience may submit their updated CV, mentioning their current CTC, expected CTC, notice period and current location.

Job Location: CBD Belapur, Navi Mumbai

Company: Azimar Shipping & Logistics LLP

Position: Import Customer Service Executive – Air & Sea Freight

Recruitment recommendation: For Azimar's CBD Belapur office, prioritise candidates who have independently handled both Mumbai Airport air imports and Nhava Sheva FCL/LCL imports, including freight pricing, customs broker coordination and final delivery. Candidates with only documentation experience, without customer service and operational ownership, would be less suitable for this position.

Job Types: Full-time, Contract

Pay: ₹35,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Import Customer Service Executive (CBD Belapur)
🏢 AZIMAR SHIPPING u0026 LOGISTICS
📍 CBD Belapur