IF YOU...

- Are looking for a long-term, home-based job with a monthly salary of US$700–US$800;
- Have strong professional ethics, an excellent sense of responsibility, and an outstanding teamwork spirit;
- Possess excellent organizational, coordination, and communication skills, with the ability to collaborate effectively across teams;
- Can solve problems confidently, respond with empathy, and remain calm and productive under pressure;
- Are proficient in English, quick to respond, and capable of thinking critically and expressing ideas clearly;
- Can navigate multiple computer systems and applications with ease;
- Are proficient in Google Sheets, including advanced functions and formulas for data processing, analysis, and reporting;
- Are skilled in using various office software tools to create skilled documents, reports, and presentations;
- Are proficient in leveraging AI tools and technologies to streamline workflows and improve work efficiency;
- Have a strong learning ability, a proactive mindset, and the ability to adapt quickly to new tasks and challenges;
- THIS IS THE OPPORTUNITY YOU SHOULDN'T MISS!

Job Vacancy: HR Ops Supervisor-Remote

Job Responsibilities:

Daily

- Act as the first point of contact for employees' questions on HR policies, compensation and benefits, leave entitlements, and other people-related matters — delivering accurate, timely, and consistent answers.
- Follow up with underperforming employees: hold one-on-one conversations, track agreed actions, and maintain written records of every discussion for future reference.
- Monitor live-chat queue volumes across customer service channels and promptly reach out to off-duty or idle agents so they log in and take queued conversations. This requires continuous availability and close attention during shifts.
- Assist the China-based HR Manager with other HR-related tasks as assigned.

Weekly

- Review existing HR policies to identify gaps, inconsistencies, and loopholes, and propose practical,



prioritized improvements.
- Audit the work of HR specialists — including, but not limited to, spot-checking attendance reports and employee information forms to confirm they are updated on time. All identified issues must be logged in the weekly report.
- Support email channel operations on weekends when you are rostered to work: close the mailboxes of agents who have finished their shift, and reassign or forward the contents of their inbox to other available agents.
- Submit the weekly work report on time.

Monthly

- Compile employee KPI results and core-values assessments, and produce clear, accurate performance reports.
- Conduct performance review conversations with customer service agents completing their probation period, and issue confirmation/regularization notifications.
- Manage employee work account permissions and assist new hires in setting up the payroll accounts needed to receive their salary.

Quarterly

- Assess staffing needs, develop talent review plans, and execute recruitment activities. Conducts or acquires background checks and employee eligibility verifications.
- Track and monitor attendance during new-hire training programs.
- Lead team culture-building initiatives that strengthen engagement and retention.

Qualifications & Requirements:

- Must be willing to work as a full-time employee with 6 days each week,usually Saturday off.
- Must maintain a regular and reliable level of attendance and punctuality;
- Must have work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens




- Must have a defined working space that is clean, ventilated, quiet, and free from distractions;
- Must have experience in a performance-based or metric-driven environment;
- 2 years in HR operations, HR generalist, or people-support roles, including at least 1 year supervising or coaching others. Experience in e-commerce, customer service centers is strongly preferred.
- Detail-oriented, discreet with confidential information, calm under pressure, and able to hold difficult conversations with clarity and empathy.
- Highly computer literate with capability in email, MS Office and related business and communication tools
- Wearing eyeglasses or having basic knowledge of eyeglasses is preferred.

Technical Qualifications:

- Must have a computer/PC with compatible OS versions: Windows 8, 8.1, or Windows 10, computer memory ≥ 4 GB RAM and with CPU processor Intel Core i5 or over.
- Browsers on PC must be capable of downloading/installing/accessing company networks.
- Must have a computer USB headset with microphone to be used during training.
- Must have a stable power supply.
- Must have a separate modem.
- Must have reliable, stable, responsive, and timely high-speed internet access with broadband speed ≥20M/s provided by a cable or fiber provider (Globe and PLDT)
- Company reserves the right to verify that your PC meets or exceeds these requirements throughout the training period.
- In addition to the necessary working equipment, backup equipment and network must be prepared to prevent the failure of the main equipment from causing inability to work.

Part of Benefits:

- Attendance/Equipment Allowance
- Team Activities/Incentives
- Holiday/Sunday Allowance
- Overtime Allowance
- Night Shift Allowance
- Year-end bonus

Job Type: Full-time

Pay: ₹66,000.00 - ₹75,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- HR: 1 year (Preferred)

Language:
- english (Required)

Work Location: Remote

📌 Human Ops Supervisor (India)
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