Skill required: Case Management - Workday Talent Management

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

- The Employee Relations supports and manages employee relations processes for clients in the travel aviation industry handling complex employee relations cases and administrative activities across travel aviation workforce populations in APAC.
- The role acts as a subject matter resource within employee relations operations ensuring accurate case management compliance with workplace policies and timely resolution of employee concerns in a highly regulated and operationally sensitive travel aviation environment.
- Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for?
- - Bachelors degree in Commerce Business Administration Human Resources or a related discipline
- Shift Timings
- Must be flexible with respect to shift timings.




- Relevant years of experience in employee relations HR operations or employee relations administration roles
- Experience handling case based employee relations work is an advantage Roles and Responsibilities:
- Manage and process employee relations cases and service requests through case management systems supporting travel aviation employees
- Analyze employee relations requests and apply relevant business rules policies and procedures within travel aviation workforce environments
- Provide administrative support for investigations grievances disciplinary actions and employee concerns across travel aviation operations
- Maintain accurate and complete case documentation records and system updates within defined service levels
- Perform quality checks and audits on employee relations cases to ensure compliance and data accuracy
- Support resolution of escalated or complex employee relations issues and coordinate with internal HR teams and stakeholders
- Contribute to process documentation work instructions and continuous improvement initiatives within employee relations operations
- Ensure confidentiality data protection and security of employee relations information in line with organizational and regulatory requirements
- Strong understanding of employee relations processes HR operations and case management
- Ability to analyze and apply HR policies and procedures accurately in operational environments
- Strong attention to detail documentation accuracy and quality control
- Effective communication and interpersonal skills for employee and stakeholder interactions
- Good organizational prioritization and problem solving skills
- Preferred exposure to travel aviation industry employee relations regulated workforce environments or large operational organizations

📌 HR Service Delivery Analyst (Mumbai)
🏢 Accenture in India
📍 Mumbai