Job Summary

We are looking for a responsible, well-organized, and patient-focused Front Office & Billing Executive to manage patient registration, front desk operations, billing activities, and coordination with various hospital departments. The candidate must be comfortable working in rotational shifts, including night shifts, weekends, and public holidays as per the hospital roster.

Key Responsibilities

1. Front Office & Patient Registration

- Welcome patients and visitors professionally and provide appropriate guidance.
- Handle patient registration, admission, discharge, and appointment-related formalities.
- Maintain accurate patient records and update information in the Hospital Information System (HIS/HMS).
- Attend incoming telephone calls, respond to patient queries, and coordinate appointments.
- Guide patients and attendants regarding hospital services, departments, and procedures.

2. Billing & Cash Handling

- Prepare accurate bills for consultations, investigations, procedures, room charges, and other hospital services.
- Generate admission, interim, final, and discharge bills as applicable.
- Collect payments through cash, card, UPI, and other approved payment modes.
- Issue receipts and maintain proper records of all financial transactions.
- Verify billing entries, discounts, refunds, and adjustments as per hospital policy.
- Perform shift-wise cash reconciliation and hand over cash and billing records to the designated authority.
- Coordinate with the accounts department for billing discrepancies and pending payments.

3. Insurance, TPA & Government Scheme Coordination





- Coordinate with the insurance and TPA departments for patient billing and documentation.
- Assist in verifying insurance approvals, eligibility, and required documents.
- Coordinate with the concerned team for cashless cases and applicable government health schemes, as assigned.
- Ensure proper documentation for billing, claims, and reimbursement purposes.

4. Patient Coordination & Departmental Support

- Coordinate with doctors, nursing staff, admission, discharge, pharmacy, laboratory, radiology, and other departments.
- Respond to patient and attendant concerns politely and escalate complaints to the concerned authority.
- Support smooth patient movement during admission, transfer, and discharge.
- Maintain confidentiality of patient information and financial records.
- Ensure a qualified and patient-friendly environment at the front desk.

5. Shift Management & Handover

- Work in rotational morning, evening, and night shifts as per the duty roster.
- Ensure proper handover of pending billing cases, cash balances, patient registrations, and unresolved issues to the next shift.
- Maintain punctuality, discipline, and availability during assigned duty hours.
- Follow hospital policies, standard operating procedures (SOPs),



and emergency protocols.
- Ensure that all pending tasks are documented and communicated before the end of each shift.

Required Qualifications & Skills
- Minimum HSC / Graduate in any discipline; a commerce or healthcare administration background is preferred.
- Prior experience in hospital front office, patient registration, or billing is preferred.
- Basic computer knowledge and familiarity with MS Office and hospital billing software.
- Good communication, interpersonal, and customer service skills.
- Accuracy in billing, cash handling, and record maintenance.
- Ability to handle patient queries and work under pressure.
- Willingness to work in rotational shifts, including night shifts, weekends, and public holidays.
- Professional conduct, honesty, teamwork, and a patient-centric approach.

Key Performance Indicators (KPIs)
- Accuracy of patient registration and billing.
- Timely completion of admission and discharge billing.
- Accuracy of cash collection and shift-wise reconciliation.
- Proper documentation and shift handover.
- Patient satisfaction and complaint resolution.
- Compliance with hospital policies and billing procedures.

Important Note: The selected candidate must be flexible to work in all rotational shifts as per hospital requirements. Shift allocation and weekly offs will be governed by the hospital's duty roster and applicable policies.

Salary

As per experience and hospital standards.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Hospital Front Office and Billing Executive (Panch Pakhdi)
🏢 Nimai Institute of Medical Sciences
📍 Panch Pakhdi