- Workshop Operations & Downtime Optimization

- Turnaround Time (TAT) Management: Implement lean workshop practices to minimize vehicle downtime. Streamline diagnostic, repair, and washing workflows to get commercial fleets back on the road rapidly.
- Breakdown & Highway Support: Oversee and scale 24/7 mobile service vans and roadside assistance (RSA) networks to support long-haul trucks stranded on major transport corridors.
- Infra & Tooling Compliance: Ensure all workshop bays, heavy-duty lifts, diagnostic scanners, and specialized aggregate repair tools comply with OEM standards and safety regulations.
- Complex Technical Escalations: Act as the final point of escalation for complex chronic failures, coordinating directly with the OEM's technical helpline or plant engineers.

2. Service Business Development & P&L; Ownership
- AMC & Fleet Service Sales: Actively pitch and secure Annual Maintenance Contracts (AMCs) and customized service-level agreements (SLAs) with large logistics corporations, mining companies, and infrastructure firms.
- Revenue Generation: Own the service department's profit and loss (P&L;) statement. Drive revenue through paid repairs, body shop insurance claims, wheel alignment programs, and value-added services.
- Customer Retention: Track Customer Satisfaction Scores (CSI) and Net Promoter Scores (NPS). Personally intervene to resolve disputes with high-value fleet operators.

3. Parts Inventory & Supply Chain Management
- Spare Parts Availability: Partner with the Parts Manager to maintain an optimal stock fill-rate of fast-moving items, lubricants,



and critical aggregates (engines, gearboxes, axles) to avoid bay stagnation.
- Inventory Control & Ageing: Monitor and liquidate non-moving or obsolete parts stock to free up working capital while ensuring minimal capital blockage.
- Lubricant & Consumable Tie-ups: Manage relationships with approved oil, coolant, and tire vendors to ensure favorable commercial terms and bulk-purchasing discounts.

4. Team Capability & Technician Development
- Skill Matrix Management: Assess and continuously upgrade the technical skill matrix of mechanics, auto-electricians, and diagnostic specialists, ensuring they are certified in modern electronic systems (e.g., advanced telematics, BS6/Euro VI emission systems, EV powertrains).
- Productivity & Incentives: Design and implement performance-linked incentive (PLI) schemes for frontline workshop staff to optimize labor efficiency per bay.
- Safety & Compliance: Enforce strict health, safety, and environmental protocols, including proper disposal of hazardous workshop waste like used engine oil and coolant.

5. Warranty Management & OEM Liaison
- Warranty Claim Optimization: Supervise the timely logging, documentation, and parts-return processes for warranty claims to maximize reimbursement from the vehicle manufacturer.
- Field Failure Reporting: Collate field data on premature component failures and present structural reports to the OEM quality control teams for product improvement.

Pay: ₹70,000.00 - ₹75,000.00 per month

Advantages

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 GM/AGM- SERVICE (Heavy Commercial) (Jajpur)
🏢 AUTOMOBILE INDUSTRIES
📍 Jajpur