Location: Delhi, India

Industry: Hospitality / Hotel Management

Experience: 2–3 Years

Employment Type: Full-Time

Job Summary

We are looking for a professional, customer-focused, and well-organized Front Office Manager with 2–3 years of experience in the hospitality industry. The ideal candidate will be responsible for managing front desk operations, ensuring excellent guest satisfaction, handling reservations and check-ins/check-outs, and maintaining smooth day-to-day front office activities.

Key Responsibilities

- Manage daily front office operations and ensure smooth functioning of the reception area.
- Welcome guests warmly and provide professional, courteous service.
- Handle guest check-ins, check-outs, reservations, room allocation, and billing.
- Address guest inquiries, complaints, and special requests promptly and efficiently.
- Supervise and coordinate front office staff to maintain high service standards.
- Maintain accurate guest records, reports, and reservation details.
- Coordinate with housekeeping, maintenance, and other departments for seamless operations.
- Ensure compliance with hotel policies, safety procedures, and service standards.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Prepare daily occupancy reports,



shift reports, and other operational documents.

Required Skills & Qualifications
- Minimum 2–3 years of experience in the hospitality industry, preferably in a front office or supervisory role.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Good organizational, leadership, and multitasking skills.
- Proficiency in MS Office and hotel management software/PMS.
- Professional appearance and a guest-oriented attitude.
- Ability to work in shifts, including weekends and holidays, as required.

Preferred Qualifications
- Diploma or degree in Hotel Management, Hospitality, or a related field.
- Experience in hotel front office operations, guest relations, and team coordination.

What We Offer
- Market-competitive salary based on experience and skills.
- Professional growth and career development opportunities.
- A supportive and professional work environment.

Interested candidates can share their updated CV along with their current salary, expected salary, and notice period.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks

- Flexible schedule

Work Location: In person

📌 Front Office Manager (Delhi)
🏢 The Orion Group Of Hotels
📍 Delhi