Reports To: Front Office Manager / Duty ManagerJob Summary The Front Office Executive is responsible for delivering exceptional guest service by managing all front desk operations, including check-in, check-out, reservations, guest enquiries, and cashiering. The role ensures a warm welcome to guests and contributes to a memorable guest experience while maintaining hotel standards. SmartRecruiters

Key Responsibilities

- Welcome guests courteously and professionally upon arrival.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, modifications, and cancellations.
- Answer telephone calls and respond to guest enquiries promptly.
- Coordinate with Housekeeping, Engineering, and F&B; departments to ensure smooth guest service.
- Handle guest complaints and resolve issues promptly or escalate when necessary.
- Process payments, maintain accurate billing, and perform cashiering duties.
- Maintain guest records and update the Property Management System (PMS).
- Upsell hotel rooms and services to maximize revenue.
- Ensure the reception area is clean, organized, and presentable.
- Prepare daily reports, shift handover notes,



and maintain front office registers.
- Follow hotel SOPs, grooming standards, and safety procedures. Marriott Careers

Qualifications

- Graduate or Diploma in Hotel Management or Hospitality.
- 1–3 years of experience in hotel front office operations.
- Freshers with excellent communication skills may also apply.

Required Skills

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Knowledge of hotel PMS (IDS, Opera, Fidelio, etc.).
- Basic computer knowledge (MS Office).
- Ability to work in rotational shifts, weekends, and public holidays.
- Good problem-solving and multitasking abilities.
- Qualified grooming and positive attitude. Indeed

Preferred Experience

- Experience in a 3-star, 4-star, or 5-star hotel.
- Knowledge of reservation systems and guest handling procedures.
- Fluency in English and Hindi; additional languages are an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Health insurance

Work Location: In person

📌 Front Office Executive (Andheri)
🏢 Tunga International
📍 Andheri