ob Description – Front Office Executive

Industry: Hospitality / Hotel Industry

Department: Front Office

Designation: Front Office Executive

Job Responsibilities

Greet and welcome guests in a warm and professional manner.

Handle guest check-in and check-out procedures efficiently.

Manage room reservations, cancellations, and guest inquiries.

Handle telephone calls, emails, and other guest communications.

Provide accurate information about hotel facilities, services, and local attractions.

Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest service.

Handle guest complaints and resolve issues promptly and professionally.

Maintain accurate records of guest information, payments, and daily transactions.

Prepare and maintain front office reports and documentation.

Ensure proper handling of cash, billing, and payment-related activities.

Maintain a professional appearance and high standards of customer service.

Follow hotel policies, SOPs, safety procedures, and service standards.

Requirements





Minimum 1–3 years of experience in Front Office / Hotel Operations.

Experience in the hospitality or hotel industry preferred.

Good communication and interpersonal skills.

Basic computer knowledge and familiarity with hotel/PMS software.

Positive customer-handling and problem-solving skills.

Presentable personality with a professional attitude.

Ability to work in shifts, including weekends and holidays.

Key Skills

Guest Relations | Communication | Check-in/Check-out | Reservations | Billing | Customer Service | PMS | Complaint Handling | Coordination

Benefits

- Food provided
- Health insurance
- Provident Fund

Language:
- English (Required)

Work Location: In person

Pay: ₹25,800.00 - ₹35,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Experience:
- Hotel management: 5 years (Required)
- Hotel: 5 years (Required)

Language:
- English (Required)

Work Location: In person

📌 Front Desk Receptionist ( Industry Hotel) (Koregaon Park)
🏢 FASHION SEQUINS
📍 Koregaon Park