Position Overview

We are looking for detail-oriented and articulate Email Support Executives to join our customer experience team. In this role, you will handle written customer communications, resolve inquiries, and ensure high customer satisfaction.

Key Responsibilities

- Respond to customer inquiries, complaints, and requests professionally via email.
- Deliver accurate, clear, and prompt resolutions to maintain high quality and customer satisfaction standards.
- Identify and troubleshoot customer issues effectively using process guidelines.
- Log and document customer interactions in internal tracking/CRM tools accurately.
- Escalate complex or unresolved queries to higher management or relevant teams in a timely manner.

Candidate Requirements & Qualifications

- Education: HSC (12th Pass) or Any Graduate / Post-Graduate.
- Experience: Freshers and experienced candidates can both apply.
- Communication:



Fluency in English is mandatory (Both Excellent Verbal & Strong Written Communication).
- Technical Skills: Basic computer knowledge, good typing speed, and comfortable using web browsers and email clients.
- Attributes: Robust problem-solving abilities, high attention to detail, and a customer-centric mindset.

Job Details & Work Schedule

- Role Type: Non-Voice / Email Process
- Shift Details: Rotational Shifts (Must be comfortable working across scheduled rotas)
- Weekly Off: Rotational 1 Week Off
- Salary: Best in Industry

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Education:
- Higher Secondary(12th Pass) (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Email Support Executive (Gorwa)
🏢 Neelam Enterprise
📍 Gorwa