Job Summary

We are looking for a confident, organized and creative Digital Marketing, Branding & Client Coordination Executive to serve as the primary point of contact between clients and the internal marketing team.

The candidate will communicate directly with clients, understand their business requirements, coordinate digital marketing and branding activities, manage content approvals, track project progress and ensure timely delivery of marketing services.

The ideal candidate should have excellent communication skills, a skilled attitude, strong coordination abilities and a basic understanding of digital marketing, branding and social media.

Key Responsibilities

1. Client Communication & Relationship Management

- Act as the primary point of contact for assigned clients.
- Communicate with clients through phone calls, WhatsApp, email and meetings.
- Understand client requirements, business goals, expectations and marketing objectives.
- Conduct regular follow-ups and provide updates on ongoing projects.
- Explain marketing plans, content schedules and campaign progress to clients.
- Collect client feedback, suggestions, approvals and revisions.
- Handle client queries professionally and coordinate resolutions with the relevant team.
- Maintain positive client relationships and ensure client satisfaction.
- Escalate complex issues or additional requirements to management when necessary.

2. Digital Marketing Coordination

- Coordinate social media marketing activities across Instagram, Facebook, LinkedIn and YouTube.
- Prepare and maintain monthly content calendars for clients.
- Coordinate posts, Reels, Stories, promotional campaigns and other marketing content.
- Monitor publishing schedules and ensure timely content delivery.
- Coordinate with the digital marketing team on campaign execution and performance reports.
- Track campaign progress, engagement and other agreed marketing metrics.

3. Branding & Creative Coordination

- Understand each client's brand identity, target audience and communication style.
- Coordinate with graphic designers, videographers,



photographers and video editors.
- Share client briefs, references, feedback and creative requirements with the internal team.
- Ensure creatives and videos follow the client's brand guidelines.
- Present content and creative drafts to clients for review and approval.
- Coordinate revisions and ensure final deliverables meet approved requirements.

4. Project & Workflow Management

- Manage multiple client accounts and maintain a clear task schedule.
- Track deadlines, deliverables, pending approvals and revisions.
- Maintain client records, meeting notes and communication history.
- Ensure information is communicated accurately between clients and internal teams.
- Follow up with team members to keep projects on schedule.
- Prepare weekly or monthly client status updates.

5. Reporting & Client Retention

- Share marketing performance reports with clients.
- Explain campaign results and progress in simple, professional language.
- Identify client concerns and communicate them to the relevant team.
- Support client retention through proactive communication and reliable service.
- Identify opportunities to recommend additional marketing or branding services when appropriate.

Required Skills
- Excellent verbal and written communication skills.
- Confidence in handling client calls, meetings and follow-ups.
- Basic understanding of digital marketing, social media and branding.
- Strong organizational and multitasking abilities.
- Professional email and WhatsApp communication.
- Ability to manage client expectations and coordinate revisions.
- Good problem-solving, time-management and interpersonal skills.
- Familiarity with Google Sheets, Google Docs, Excel and project management tools.

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate

- Kodigehalli, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Client services: 1 year (Required)
- SEO: 1 year (Required)
- branding: 1 year (Required)
- Social media management: 1 year (Required)
- Management reporting: 1 year (Required)

Language:
- English (Required)

Work Location: In person

📌 digital Marketing & Branding coordinator (Kodigehalli)
🏢 Hirola InfoTech Solutions
📍 Kodigehalli