About the Role

Technotask Business Solutions is hiring enthusiastic and customer-focused individuals for the position of Customer Service Associate (CSA). The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally through voice and non-voice channels.

Key Responsibilities

- Handle customer queries through inbound/outbound calls, emails, chats, or other support channels, as assigned.
- Provide accurate information and resolve customer concerns in a professional manner.
- Maintain a polite, patient, and customer-friendly approach.
- Understand customer requirements and provide appropriate solutions.
- Record customer interactions and update details in the system.
- Follow company policies, process guidelines, and quality standards.
- Escalate complex issues to the appropriate team when required.
- Meet assigned performance, productivity,



and customer satisfaction targets.

Eligibility Criteria
- Good verbal and written communication skills in English.
- Confident, fluent, and qualified communication.
- Basic computer knowledge and typing skills.
- Customer-focused attitude with good listening and problem-solving abilities.
- Ability to work in a team and learn new processes.
- Freshers and experienced candidates may apply, subject to process requirements.

Job Details
- Position: Customer Service Associate (CSA)
- Department: Customer Support
- Process Type: Blended (Voice / Non-Voice)
- Employment Type: Full-time
- Work Location: Bhopal
- Work Arrangement: Work from Office

Pay: ₹10,000.00 - ₹19,000.00 per month

Work Location: In person

📌 Customer Support Associate (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal