17 Oct
|
MONSTER INDIA PRIVATE
|
Bengaluru
17 Oct
MONSTER INDIA PRIVATE
Bengaluru
Description We are seeking a Customer Support Executive to join our team. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. You will be the first point of contact for our customers, providing assistance and ensuring a positive customer experience.
Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints efficiently while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with team members and other departments to improve customer service processes.
Follow up on customer interactions to ensure resolution and satisfaction.
Skills and Qualifications Excellent communication skills in English (verbal and written) Strong problem-solving skills and ability to think critically Basic knowledge of customer service principles and practices Ability to work in a fast-paced workplace and manage multiple tasks Familiarity with CRM software and Microsoft Office Suite Strong interpersonal skills and a positive attitude Ability to work both independently and as part of a team
📌 Customer Support Executive (Bengaluru)
🏢 MONSTER INDIA PRIVATE
📍 Bengaluru