About Alaan

Alaan is an AI-native finance platform for businesses in the Middle East. The platform combines corporate cards, expense management, cross-border payments, accounting automation, treasury, business banking*, and more, with AI doing the work finance teams used to do by hand: coding transactions, chasing approvals and receipts, flagging policy breaches, placing treasury deposits, and closing the books.

Our mission is to simplify finance for businesses so they can save time and money.

Over 3,000 businesses use Alaan, from first-time founders to enterprises like Careem, G42, Tabby, Al Barari, and Rivoli. Since 2022, they have saved more than 2.2 million hours of manual finance work.

Alaan has raised $55Mn to date, including one of the largest Series A rounds in Middle East history, backed by Peak XV (formerly Sequoia India), Y Combinator, 468 Capital, and 885 Capital, among others. Headquartered in Dubai, Alaan has more than 250 employees across its Dubai, Riyadh, and Bangalore offices, with a team that comes from Careem, McKinsey, BCG, Goldman Sachs, Amazon, Revolut, Rippling, and the world’s leading firms.

Alaan has been named to the Forbes Fintech 50 list, UAE Future 100 list, selected as an Endeavor company, and ranked the No. 1 spend management platform in EMEA by G2.

*Alaan is a fintech company, not a bank. Business bank accounts are issued by ruya.

About the role

Scaled Customer Success is where activated accounts become growing ones. Every account in your portfolio has cleared Implementation, has a validated spend baseline, and has been routed here based on their profile. Your job is to take that starting point and build on it: deeper adoption, higher spend, current products attached, and the right accounts identified for graduation.

As a Scaled CSM, you own a high-volume portfolio of accounts and your job is to move them forward. You work at scale, supported by automation, lifecycle programs, and health signals. But the instinct that drives performance in this role is not operational.

It is commercial.



You spot the account that is quietly stalling before it churns. You identify the spend category that has not been unlocked yet. You find the accounts that are ready to graduate and push them there.

Tools assist. Judgment drives.

This is a signal-driven, programmatic role. Success here does not come from managing relationships across hundreds of accounts one conversation at a time. It comes from designing the right interventions, deploying them at the right moment, reading what the data is telling you, and knowing when to go hands-on.

What you'll do

Portfolio management and growth:

- Own a high-volume portfolio of accounts across the full post-activation lifecycle
- Drive GTV ramp across your book by identifying and unlocking untapped spend potential within each account
- Monitor adoption signals across spend categories, card penetration, and user growth, and intervene early when accounts stall
- Cross-sell SuperPay and SuperCard growth opportunities where product signals indicate readiness.

Scaled programs and automation:

- Design and deploy one-to-many engagement programs: automated email campaigns, in-app messaging, and lifecycle nudges triggered by product milestones and behavioural signals
- Build and maintain scalable resources that help customers progress independently, onboarding guides, usage walkthroughs, and self-serve content tied to specific lifecycle stages
- Automate renewal and expansion pipelines for accounts showing strong adoption, reserving direct engagement for accounts that need it




- Implement time-based intervention triggers for accounts that have not reached key configuration milestones within defined windows

Health monitoring and churn prevention:

- Track portfolio-wide health scores built on behavioural signals: spend activity, feature adoption, category configuration, and engagement patterns
- Manage churn risk proactively by acting on signals, not cancellation requests
- Distinguish at-risk accounts from inactive ones and apply the appropriate playbook to each

Data and product feedback:

- Analyse usage data across your portfolio to identify patterns, surface insights, and drive data-backed recommendations
- Feed structured product and process insights back to the Product team regularly: what is blocking adoption, where customers are dropping off, and what signals consistently precede churn or graduation

What we're looking for

- 2 - 4 Years of experience in customer success, account management, or a commercial role managing high volume of accounts
- A hunter mindset: you are energised by growth and graduation targets, not just retention metrics
- Programmatic thinker: you design automated lifecycle campaigns and scalable resources, not just reactive touchpoints
- Strong data literacy: you can analyse usage patterns across hundreds of accounts, build a view of portfolio health, and act on what you find
- Comfortable working with automation and customer success platforms rather than relying on manual relationship management
- Commercial instincts sharp enough to read an account, identify the prospect, and act without being told
- Fintech, SaaS, or payments background preferred
- UAE market experience is an advantage

What's in it for you

- Contribute to building the Middle East’s most beloved fintech brand from the ground up
- Benefit from a role with significant ownership and accountability
- Thrive in a flexible hybrid culture with ample work-life balance
- Participate in exciting offsite events
- Competitive salary and equity
- Enjoy additional perks like travel allowances, gym memberships, and more

📌 Customer Success Manager - Scaled (Bengaluru)
🏢 Alaan
📍 Bengaluru