Company Description Blackstone Shipping Group delivers global logistics solutions through deep industry expertise, strong customer service, and advanced technology. The company provides customized, cost-effective, end-to-end supply chain services, including ocean and air freight, customs clearance, warehousing, and last-mile delivery. Its diverse, multi-disciplinary teams operate across Asia, Europe, Africa, and the Americas, with a focus on innovation, accuracy, and sustainability.

Blackstone

Shipping supports eco-friendly shipping practices and smart digital tracking to help clients improve efficiency and meet ESG goals. The organization is committed to moving businesses forward with reliable, greener, and smarter logistics.

Position: Customer Service Executive (Freight Forwarding)

Experience: 3-4 years

Location: Kochi, Kerala

Role Description: The Customer Service Executive role is a full-time, on-site position. The individual in this role will handle daily customer inquiries, provide shipment updates, and resolve service-related issues across freight, customs and warehousing.

Responsibilities include coordinating with internal operations and external partners, maintaining accurate records in logistics systems, and ensuring timely communication on shipment status and documentation. The role also focuses on monitoring service quality, addressing customer feedback, and supporting continuous improvement initiatives to enhance overall customer experience.

The Customer Service

Executive will work closely with cross-functional teams to ensure efficient and dependable logistics support.

Key Responsibilities:

Customer Communication:





· Respond promptly to customer inquiries via phone, email, and online platforms.

· Provide accurate and timely information regarding shipment status, rates, and service offerings.

· Proactively communicate with customers regarding any potential delays or issues.

· Build and maintain robust relationships with corporate clients by providing personalized and attentive service.

Shipment Coordination:

· Handle the entire process for corporate customers, including:

o Quotation and booking of shipments with shipping lines.

o Shipment planning and coordination with overseas agents, local carriers, vendors (CFS/CHA), and shipping lines.

o Preparing checklists and sending pre-alerts to customers with shipment updates.

o Monitoring import manifestation and ensuring timely DO/BL release.

o Updating import/export job data in our in-house software.

General Shipment Management:

· Coordinate with internal departments (pricing, documentation, accounts) to ensure smooth shipment processing and billing.

· Track and monitor shipments, providing updates to customers at regular intervals.

Issue Management:

· Handle customer complaints and resolve issues effectively

· Escalating complex matters to the appropriate channels.

· Handle customer inquiries, ensuring timely and effective resolution.

Reporting and Administration:

· Maintain daily status reports for customers, CFS, and third-party movements.

· Follow up on job closing and handover to accounts.

· Ensure timely and effective resolution of customer issues.

· Provide information on shipment status, tracking, and delivery schedules.

📌 Customer Service Executive (Kochi)
🏢 Blackstone Shipping Group
📍 Kochi