Company Description

Impresario Entertainment & Hospitality Pvt. Ltd., known for Impresario Handmade Restaurants, creates dining spaces where guests can connect, express themselves, and enjoy memorable experiences centered around food. For over 20 years, the company has built a strong presence with 63 restaurants across 18 cities.

Its brands are widely celebrated and recognized for creative culinary experiences and thoughtfully designed spaces. Team members join a culture that values creativity, authenticity, and guest-centric service, with opportunities to contribute to community-building through food and hospitality.

Job Title: Community Manager

Department: F&B; Operations

Reports To: Restaurant Manager

Location: Bandra, Mumbai

Experience: 6-7 years (F&B; & hospitality)

Role Summary

Own the strategy and execution of the brand’s community across outlets. Build a loyal base of regulars and fans, drive footfall through community-led initiatives, and work with outlet and operations teams so that online engagement turns into real visits.

Key Responsibilities

1. Community strategy and growth

Define and run the community roadmap across digital platforms and offline touchpoints.

Build and manage loyalty groups, WhatsApp communities and regulars’ clubs.





Set engagement guidelines and a consistent brand voice across all outlets.

2. Outlet and operations collaboration

Work with outlet managers and ops leads on community events, theme nights, tastings and activations.

Align community calendars with outlet-level footfall and revenue goals.

Act as the link between the marketing, content and operations teams.

3. Influencer, creator and partnership management

Build and manage a network of food bloggers, creators and local influencers.

Plan invites, barters and collaborations, and track deliverables and ROI.

Manage brand tie-ups and community collaborations in Mumbai.

4. Analytics and reporting

Track community growth, engagement, event attendance and campaign impact on footfall.

Present weekly and monthly performance reports to the AVP, Operations.

Monitor competitor activity and local F&B; trends.

Key Skills

- Strong written and verbal English.
- Proven experience building and scaling communities for F&B;, hospitality or consumer brands.
- Event and activation planning, vendor and influencer coordination.
- Strong data skills, including Excel or Sheets reporting and campaign ROI tracking.
- Leadership, stakeholder management and cross-functional coordination.

📌 Community Manager (Mumbai)
🏢 Impresario Entertainment u0026 Hospitality
📍 Mumbai