Position Overview A Customer Service Executive is responsible for managing customer queries, resolving issues, and ensuring a high level of customer satisfaction. The role involves communicating with customers through various channels, maintaining records, and coordinating with internal teams to deliver effective solutions.

Key Responsibilities

- Handle inbound and outbound customer calls, emails, and chats.
- Respond to customer inquiries promptly and professionally.
- Resolve customer complaints and ensure proper follow-up until closure.
- Maintain accurate records of customer interactions and transactions.
- Provide product/service information to customers.
- Coordinate with internal departments (sales, operations, technical support) to resolve customer issues.
- Escalate complex issues to senior staff when required.
- Ensure customer satisfaction and maintain service quality standards.
- Prepare daily/weekly reports related to customer interactions.
- Adhere to company policies and standard operating procedures (SOPs).

Required Skills




- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good listening skills and customer-focused attitude.
- Ability to multitask and manage time effectively.
- Basic computer knowledge (MS Office, CRM tools).
- Ability to stay calm and professional under pressure.

Qualifications
- Minimum: 12th pass or Graduate (depending on company requirements).
- Prior experience in customer service preferred but not mandatory.
- Knowledge of regional language(s) is an advantage.

Work Environment
- Office-based, hybrid, or remote (as per company policy).
- Rotational shifts may apply (depending on industry).

Please contact on- Payal- (phone hidden)

Pay: ₹25,000.00 - ₹36,000.00 per month

Perks

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Chat Support Executive (Malad)
🏢 corporate hub
📍 Malad