Position: Assistant Manager – Collection & Loan Recovery

Department: Collections / Recovery

Job Summary:

We are looking for a responsible and result-oriented Assistant Manager – Collection & Loan Recovery to manage collection activities, monitor overdue loan accounts, and ensure timely recovery of outstanding dues. The candidate will be responsible for leading collection executives, improving recovery performance, and maintaining customer relationships while following company policies and regulatory guidelines.

Key Responsibilities:

- Manage and monitor daily collection and loan recovery activities.
- Follow up on overdue and delinquent loan accounts to ensure timely repayment.
- Supervise, guide, and motivate collection executives to achieve assigned targets.
- Track collection performance, overdue accounts, and recovery ratios.
- Develop effective strategies to improve collection efficiency and reduce delinquency.
- Handle escalated customer cases and resolve repayment-related issues.
- Coordinate with branch teams, operations, and management regarding recovery activities.
- Prepare daily, weekly,



and monthly collection and recovery reports.
- Conduct regular team meetings and review individual performance against targets.
- Ensure all collection activities comply with company policies, applicable laws, and fair customer treatment practices.
- Identify high-risk accounts and take appropriate follow-up action.
- Support field collection activities, settlement discussions, and recovery proceedings as authorized.

Required Qualifications:

- Graduate in any discipline; a postgraduate qualification is an advantage.
- Experience in loan collection, recovery, or financial services is preferred.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Positive knowledge of collection processes, delinquency management, and recovery reporting.
- Ability to manage a team and achieve collection targets.
- Basic computer knowledge and proficiency in MS Excel and reporting tools.

Pay: ₹40,000.00 - ₹47,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Assistant Manager - Collections (Kolkata)
🏢 Hi Tek Syndicate
📍 Kolkata