We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer - Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and - Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service - Process Improvement:



You will work on developing and implementing customer service policies and procedures to optimize operations and customer quired skills include solid communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

- Experience

1 - 5 Years

- No. of Openings

5

- Education

Graduate

- Role

Customer Service Manager

- Industry Type

Manufacturing / Production / Quality

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Home

📌 Hiring For Customer Service Manager (Mumbai)
🏢 Strivik Business Solutions Pvt.Ltd
📍 Mumbai