Job Title: CRM Executive Department: Sales / Marketing / Customer Operations Reports To: CRM Manager / Head of Marketing / Head of Sales Job Summary: The CRM Executive manages customer databases, oversees retention campaigns, and ensures smooth lead lifecycle management across sales and support teams. The role focuses on driving customer engagement, maintaining high CRM data integrity, and optimising customer lifetime value. Key Responsibilities * Database & Pipeline Management: Maintain, clean, and segment contact databases to support targeted outreach, lead assignment, and pipeline visibility. Campaign Execution: Plan and deploy automated customer journeys, email marketing drips, SMS/WhatsApp alerts, and re-engagement campaigns. Cross-Functional Support: Coordinate with sales, marketing, and customer support to streamline lead handoffs, customer onboarding, and query escalation. Customer Retention & Loyalty: Monitor churn indicators, resolve account-level concerns, and run retention programs to maximize repeat rting & Analytics: Build dashboards tracking conversion rates, pipeline health, email deliverability, open/click rates, and customer satisfaction metrics. System Administration:



Manage basic user permissions, configure standard workflow automation, and troubleshoot day-to-day user errors inside the CRM ired Qualifications & Skills * Experience: 1-3 years of hands-on experience in a CRM, email marketing, or customer relations role. Tools: Proficiency in platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or Klaviyo/ Literacy: Solid command of MS Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP) for list cleaning and performance unication: Clear written and verbal communication skills for cross-team coordination and customer-facing messaging. Education: Bachelor's degree in Marketing, Business Administration, Computer Applications, or a related field.

- Experience

1 - 3 Years

- No. of Openings

10

- Education

Graduate (B.Com)

- Role

CRM Executive

- Industry Type

Banking

- Gender

Male

- Age Limit

21 - 35 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Advantages include

Flexible Working Hours, Weekly Payout, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Food/Meals

📌 Hiring CRM Executive For Delhi NCR
🏢 Nidhi Maritime Consultancy
📍 Delhi