Position Title: Lead - Export Documentation, MIS & IncentivesJob location: Prabhadevi, MumbaiKey Result Areas Supporting Actions Preparation of Post Shipment documentsMake sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.Review that the copy documents must be shared with customer within timelines without any deviation.Bank Submission and followupLC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy chargesMonitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of paymentSmooth coordination with Shipping line / CHAEnsure team members are following up daily for BL/LR for all shipments.Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer transparent cargo hassel freeAIAFTA / SAIFTA DocumentationMake sure team is submitting and checking AIAFTA / SAFTAdocumets with creating itAIAFTA SAFTA documents should be send to customer well in advance before arrival of vesselPoint of contact with prompt response and creating unique customer experience.Every call is answered: Have a jump line amongst team members. Work with IT to have automated Dispatch details with LR/BL details on shipment.Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address themMIS ReportsPrepare OTIF Report for the Entire Export shipments of the month.Prepare BRC Report For the payments received in last month.Prepare EDPMS pendency Report With ReasonsRelationship Management with key customersManage key customers and address their service queriesReview customer complaints work closely with the logistics and sales team to create processes to address customer complaints

📌 Lead - Export Documentation (Maharashtra)
🏢 Birla Carbon Italy
📍 Maharashtra