We are looking for an experienced Site Manager to manage day-to-day operations of the Reconciliation Project at our Gurugram location. The candidate will be responsible for Business-as-Usual (BAU) monitoring, reconciliation activities, issue resolution, client coordination, audit and security compliance, and people management.

The role requires a detail-oriented professional with solid banking reconciliation knowledge, excellent analytical skills, and the ability to independently manage onsite operations, resolve issues across L1, L2, and L3 teams, and ensure timely delivery with minimal escalations to the Mumbai team.

Candidate Profile

The ideal candidate will have 6+ years of experience in banking reconciliation or IT operations, with proven expertise in BAU monitoring, GL reconciliation, issue management, client coordination, audit compliance, and team handling.

The candidate should be capable of managing the Gurugram onsite team independently, ensuring operational accuracy and stability, and minimizing dependency on the Mumbai team for routine issue resolution.

Key Responsibilities:
1. BAU Monitoring & SOP Management

- Prepare, maintain, and update Standard Operating Procedures (SOPs) for all reconciliation processes and BAU activities.
- Monitor daily BAU operations to ensure timely completion, accuracy, and adherence to defined SLAs.
- Establish onsite SOPs for handling and resolving operational and technical issues independently.
- Ensure process documentation is maintained and updated for operational continuity.

2. Issue & Escalation Management

- Manage and resolve issues raised by L1, L2, and L3 support teams.
- Coordinate with relevant IT, operations, and reconciliation teams to ensure timely issue resolution.
- Conduct root cause analysis (RCA) for recurring issues and implement preventive measures.
- Ensure effective onsite issue resolution with the objective of achieving zero avoidable escalations to the Mumbai team.

3. Reports & Porting File Validation

- Review,



validate, and verify reconciliation reports, transaction files, and porting files for accuracy and completeness.
- Identify discrepancies, data mismatches, and processing errors, and coordinate corrective actions.
- Ensure timely generation, validation, and submission of reports and files as per project requirements.

4. General Ledger (GL) Reconciliation

- Validate and monitor General Ledger (GL) reconciliation activities.
- Ensure reconciliation entries, balances, and financial records are accurate and complete.
- Investigate reconciliation breaks, mismatches, and outstanding entries.
- Coordinate with relevant stakeholders for timely closure of pending reconciliation items.

5. Client Management & Coordination

- Act as the primary onsite point of contact for client interactions relating to operational issues, updates, and project matters.
- Coordinate with client stakeholders for issue resolution, process changes, and project updates.
- Communicate effectively on operational performance, pending issues, and corrective actions.
- Maintain strong client relationships through proactive communication and timely resolution of concerns.

6. Audit, VA & App Sec Compliance

- Ensure compliance with audit requirements, Vulnerability Assessment (VA), and Application Security (App Sec) guidelines.
- Coordinate with internal and client audit teams for reviews, observations, and evidence submission.
- Track audit findings and security observations to ensure timely closure.
- Maintain required documentation and ensure adherence to applicable security and operational controls.

7. People Management & Recruitment

- Manage and supervise onsite reconciliation and IT support teams.
- Allocate responsibilities, monitor performance, and ensure adequate resource availability.
- Support recruitment, screening, onboarding, and training of team members.
- Ensure team members follow established SOPs, operational controls, and project requirements.
- Drive team productivity, accountability, and continuous improvement.

📌 Site Manager – Reconciliation Project (India)
🏢 IDBI Intech
📍 India