Job Description – Customer Relationship Officer (CRO)Company Name: Realtime Biometrics India Pvt. Ltd.

Job Title: Customer Relationship Officer

Department: Customer Support / Customer Relations

Job Location: Delhi NCR

Experience: Fresher / Experienced

Employment Type: Full-Time

Job SummaryWe are looking for a polite, professional, and customer-oriented Customer Relationship Officer to handle incoming customer calls, resolve customer queries, provide product-related information, and maintain good customer relationships.

- Key ResponsibilitiesHandle incoming customer calls and respond to customer queries professionally.
- Understand customer requirements and provide accurate information about company products and services.
- Assist customers with basic product-related and software-related queries.
- Coordinate with the technical support and sales teams to resolve customer issues.




- Follow up on pending customer queries and ensure timely resolution.
- Maintain proper records of customer calls, complaints, and feedback.
- Provide explicit and accurate information regarding product features, services, and company policies.
- Maintain a professional and helpful attitude while communicating with customers.
- Escalate complex issues to the concerned department whenever required.
- Required SkillsGood verbal communication skills.
- Basic computer knowledge and proficiency in MS Excel.
- Good listening and problem-solving abilities.
- Patience and a customer-friendly attitude.
- Ability to manage multiple customer queries efficiently.
- Hindi and English communication skills; regional language skills will be an advantage.

📌 Customer Relations Officer (New Delhi)
🏢 Realtime Biometrics India
📍 New Delhi