Position : Project Manager (SPOC) - Enterprise ZTNA Managed Services

Company : Bay Datacom Solutions Pvt Ltd www.baydatacom.com

Location : Delhi @ client site

Experience : 10-15 Years

Salary range : 15-18 LPA

Work Setting : 24x7 Enterprise Security Operations & Technical Support

Position Summary The Project Manager will act as the single point of contact (SPOC) between the customer, managed service provider, and internal technical teams. The individual will be responsible for service governance, SLA performance, stakeholder management, escalations, reporting, compliance, resource planning, and overall operational success of the dedicated ZTNA support engagement.

Experience

· Bachelor's or Master's Degree from a recognized university

· Minimum 10 years of IT/Cybersecurity experience

· Minimum 5 years in Cybersecurity Operations

· Experience managing enterprise security support services

· PMP Certification Mandatory

· CISSP/CISM/CISA/CEH preferred

Key Responsibilities

· Act as primary customer SPOC.

· Manage service delivery performance.

· Conduct governance meetings.

· Review SLA and KPI compliance.

· Manage major escalations.

· Coordinate resources across L1/L2/L3 teams.

· Drive service improvement initiatives.

· Oversee reporting and compliance requirements.

· Manage risks and operational dependencies.

· Ensure customer satisfaction and contract adherence.

Mandatory Technical Skills

· Cybersecurity Operations

· IT Infrastructure Management

· Project Management

· ITIL/ITSM Practices

· SLA Governance

· Incident Management

· Escalation Management

· Stakeholder Management

· Resource Planning

· Risk Management

· Reporting & Governance





Good-to-Have Skills

ZTNA Architecture Understanding , SASE/SSE Concepts , Security Compliance Frameworks , Vendor Management, Enterprise Security Architecture, Security Operations Center Exposure, Information Security Governance

Customer-Facing Responsibilities

Primary Customer SPOC, Monthly/Quarterly Service Reviews , Escalation Governance , Service Improvement Planning , Executive Reporting , Customer Satisfaction Management.

Incident & Escalation Responsibilities

Executive Incident Oversight , Major Incident Governance, Escalation Coordination, Vendor/OEM Engagement Management , Risk Mitigation Planning.

Behavioural Competencies:-

Leadership, Executive Communication , Conflict Resolution, Negotiation Skills, Strategic Planning, Customer Focus, Accountability , Relationship Management

KPIs

· SLA Compliance ≥ 98%

· CSAT Achievement

· Escalation Resolution Efficiency

· Resource Utilization

· Service Availability

· Governance Compliance

· Risk Mitigation Effectiveness

· Customer Retention & Satisfaction

Preferred Candidate Profile

Candidates with experience managing:

· Enterprise Security Support Programs

· ZTNA Managed Services

· Cybersecurity Operations Centers

· Network Security Services

· Identity Security Programs

· SASE/SSE Service Delivery

Strong Advantage:-

· Accops HySecure Project Experience

· Enterprise Cybersecurity Program Management

· Government or Large Enterprise Deployments

Kindly share your latest cv with detail like-

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- Expectation
- Notice period regards,

Rajesh Kumar

Aayam consultants

New Delhi cell-(phone hidden) / (phone hidden)

email- [HIDDEN TEXT]

📌 Project Manager - Enterprise ZTNA Managed Services (Delhi)
🏢 Rajesh Kumar ( Proprietor of Aayam Consultants)
📍 Delhi