Servicenow Business Analyst Hyderabad

Servicenow Business Analyst Hyderabad

17 Oct
|
Recognized
|
Hyderabad

17 Oct

Recognized

Hyderabad

Experience : 4+ Years


Location: Hyderabad On Site


Notice Period : Immediate to 30 Days




Role Summary: Serve as the bridge between Client’s support and operations business processes and standard ServiceNow ITSM workflows. This role will assess / analyze existing 1P systems (i.e. internal ticketing systems) and design transition paths toward SN Incident, Case, Change, and Knowledge modules with minimal customization.


Requirements

Key Responsibilities:

Map (and document where needed) current support ops workflows and data models

Translate business requirements into SN -compatible process designs

Design resolver flows, approval chains, and support group hierarchies

Lead fiunctional workshops with stakeholders and support teams





Collaborate with Client’s product managers and BSAs to ensure fit -fior -purpose designs

Document all learnings / decisions. Conduct defined level ofi Knowledge Transfier back to a Client’s on periodic basis






Required Experience:

4+ years in ITSM process consulting or fiunctional roles

Expertise in SN modules: Incident, Change, Case, SAM, Knowledge

Familiarity with large enterprise ops and legacy -to -SaaS migration strategies

Excellent documentation, stakeholder engagement, and migration planning skills


📌 Servicenow Business Analyst Hyderabad
🏢 Recognized
📍 Hyderabad

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