Pearson is hiring for the role of Advanced Associate, Customer Service!

Responsibilities of the Candidate:
Level 2 Escalation calls
Act as an escalation point for service-related problems
Assist in training and monitoring call center agents to ensure quality of service
Maintaining the SLA for different LOBs
Follow through with incidents, reports, and projects
Resolve customer and client queries in the Pearson VUE case management system

Requirements:
Required Education- Bachelor’s degree
2 years of experience in a similar/related position
Excellent oral and written communication skills
Collaborate with cross-functional teams to resolve issues, improve workflows, and support business priorities.
High levels of customer service skills.
Previously operated in a Level 2 support role
Familiar and comfortable working in a busy corporate workplace/shifts (24*7)
Experience in providing application support
Familiar with MS Office

📌 Advanced Associate, Customer Service Noida (India)
🏢 Important Business
📍 India