Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify prospects for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness,



while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key job responsibilities
Define and implement quality metrics for established workflows
Create prescriptive actions for quality issues
Partner with customers, operations and internal support teams to optimize workflow quality
Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
Analyze data trends and develop solutions
Monitor quality performance and coach operations teams
Create and maintain quality metrics reports
Handle customer escalations and recommendations
Evaluate and suggest improvements for quality tools
Support process documentation and implementation

A day in the life
Your day starts by checking quality dashboards for your assigned w

📌 Quality Specialist Chennai
🏢 Amazon
📍 Chennai