Job Description – Customer Care Executive (Calling)

Job Title: Customer Care Executive – Voice Process
Location: Pune, Maharashtra
Experience: Freshers and experienced candidates can apply
Job Type: Full time

Job Summary

We are looking for enthusiastic and customer-focused Customer Care Executives for our calling process in Pune. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring customer satisfaction.

Key Responsibilities
Handle inbound and/or outbound customer calls.
Respond to customer queries and provide appropriate solutions.
Explain products, services, and processes to customers.
Maintain professional communication and a positive customer experience.
Record customer interactions and update details in the system.
Follow up with customers whenever required.
Achieve assigned performance and customer service targets.

Required Skills




Positive communication and telephone etiquette.
Basic computer knowledge.
Customer handling and problem-solving skills.
Ability to communicate professionally with customers.
Hindi and Marathi communication skills preferred; English proficiency is an added advantage.
Freshers with positive communication skills are welcome.

Job Details
Location: Pune
Salary: As per experience and company standards
Experience: Freshers / Experienced
Working Days: As per company policy
Joining: Immediate joiners preferred

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):
How many yrs experienced in calling customers
Are you ok travelling wanowarie pune
Salary, Expected, Notice period

Work Location: In person

📌 Customer Care Executive Pune
🏢 xcela
📍 Pune