Key Responsibilities
Sales & Business Development:Call US and Canadian businesses to introduce our services and generate current customers.--Follow up on leads by phone and email, share quotes and close business. Negotiate rates confidently and handle customer objections. Maintain an active pipeline and meet weekly and monthly targets.
Operations & Customer Coordination:Take end-to-end ownership of your customer accounts from booking to completion.--Keep customers informed with timely, accurate updates. Maintain clean records, documents and reports for every order. Identify issues early, resolve them quickly and escalate when needed.
Dispatch & Carrier Management:Find, speak with and negotiate rates with carrier partners.--Assign and schedule work, then follow up until it is completed on time. Build long-term relationships with reliable carriers. Solve problems in real time while keeping the customer updated.