Job Description

Supplymint is looking for a proactive and detail-oriented Technical Support Executive to support internal teams and brand customers, troubleshoot system-related issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience with MS Excel, strong problem-solving skills, and the ability to work in a quick-paced startup environment.

Key Responsibilities
Provide first-level technical support to internal teams and brand customers.
Troubleshoot issues related to order syncing, purchase order (PO) mismatches, inventory discrepancies, and WMS errors.
Handle customer queries and escalations through calls, chats, and emails.
Coordinate with technical and product teams to resolve issues and implement long-term solutions.
Maintain issue logs, track resolutions, and ensure timely follow-ups.
Support brand operations by identifying bugs, coordinating quick fixes, and minimizing operational disruptions.
Train users on system workflows, functionalities, and basic troubleshooting.
Collaborate with cross-functional teams to ensure smooth technical execution and customer satisfaction.




Be flexible in handling technical troubleshooting, operational support, and on-ground coordination as required.

Requirements
1–4 years of experience in Technical Support, Application Support, or Operations Support.
Experience in e-commerce, logistics, supply chain, or SaaS-based companies is preferred.
Hands-on experience with MS Excel is mandatory.
Knowledge of OMS (Order Management System), WMS (Warehouse Management System), or VMS (Vendor Management System) is an added advantage.
Robust analytical, troubleshooting, and problem-solving skills.
Good verbal and written communication skills.
Ability to manage multiple tasks and coordinate with different teams.
Comfortable working in a rapid-paced startup environment.

Preferred Candidate Profile

A customer-focused and solution-oriented professional who can take ownership of technical issues, understand operational challenges, and work collaboratively to ensure seamless business operations.

Job Type: Full-time

Work Location: In person

Work Location: In person

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