Key Responsibilities:
Manage and coordinate all service engineers reporting to the Noida office, including site deployment, travel arrangements, and advance payments.
Attend and respond to service calls received from field engineers and railway authorities ensuring timely resolution and escalation when required.
Monitor and ensure timely installation and commissioning (I&C;) of IPS systems as per deadlines specified by railway authorities.
Coordinate with service teams to ensure completion of installation and commissioning activities without delays.
Compile and submit installation, commissioning, and service completion reports to management for payment processing and project closure.
Conduct training sessions for newly joined service engineers and employees on AMC formats, I&C; documentation, Customer Call Reports (CCR), tour bill procedures, and other service-related processes.
Arrange and deploy service engineers for modification works, preventive maintenance activities, and emergency breakdown attendances.
Ensure prompt response and resolution of IPS product failures across railway divisions and customer locations.
Prepare and maintain MIS reports related to IPS installations, service activities,



pending issues, and engineer deployment status.
Verify service engineers’ tour bills and supporting documents before forwarding them for approval and processing.
Assist in maintaining and updating service-related records, compliance sheets, and welfare documentation such as Shramik Kalyan records.
Monitor service performance metrics and recommend process improvements to enhance operational efficiency and customer satisfaction.
Ensure adherence to company policies, safety standards, and customer service protocols during all service operations.
Bachelor's Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Mechanical Engineering, or a related technical discipline.
Diploma holders with relevant experience may also be considered.
06 Month to 02 years of experience in service operations, field service coordination, installation & commissioning, or customer support functions.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Internet reimbursement
Provident Fund

Work Location: In person

📌 Service Operations Executive Noida
🏢 Statcon Electronics India
📍 Noida