Ahmedabad, India

Full Time

Job Overview

Experience

5 – 8 Years

(Preferred)

Employment Type

Full Time

Permanent

Work Mode

In office

Alternate Saturdays off

Skills & Competencies
Student Relationship Management
Team Leadership
Academic Operations
Conflict Resolution
Communication Skills
Process Improvement
Data Analysis
Stakeholder Management
Customer Service Excellence
Performance Management

Key Responsibilities
Lead the Student Success team and ensure exceptional student experience.
Monitor student engagement, retention, and progression.
Develop strategies to improve student satisfaction.
Resolve escalated student concerns and grievances.
Coordinate with academic, examination, and administration teams.
Analyze student feedback and recommend improvements.
Track KPIs related to retention, completion, and satisfaction.
Conduct regular reviews of student support processes.
Develop onboarding and engagement initiatives.
Prepare reports for senior management.

📌 Manager – Student Success Ahmedabad
🏢 IAPL Institute
📍 Ahmedabad