Responsibilities
Make outbound calls to customers for service reminders and follow-ups
Book service appointments and share the details with the Service Advisors
Call customers after service to collect feedback (PSF) and record it correctly in the system
Follow up on lost or postponed service enquiries
Update and maintain correct customer and vehicle contact details in the system (CRM-DMS)
Note customer complaints and pass them to the Customer Relationship team and supervisor
Follow the call script and meet the daily calling target
Prepare daily and weekly call reports

Requirements
Graduate in any discipline preferred. +2 or Diploma holders with calling experience can also apply [confirm]
Freshers can apply. Experience in telecalling, customer care or an automobile dealership is an advantage
Positive Tamil communication is a must. English is helpful. Hindi is a plus [confirm]
Transparent, polite telephone voice and positive listening skills
Basic computer skills (MS Office and data entry)
Patience in handling objections and customer complaints

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:
Life insurance
Provident Fund

Work Location: In person

📌 Telecaller Service – Tata Motors Commercial Vehicle Workshop Manjampakkam
🏢 Popular Mega Motors (India
📍 Manjampakkam