We are looking for enthusiastic and customer-focused Customer Support Executives / Telecalling Executives to join our BPO team in Bengaluru.

The selected candidate will be responsible for communicating with customers over the phone, understanding their requirements, providing appropriate information or assistance, and ensuring a positive customer experience.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Communicate with customers to understand their queries, requirements, and concerns.
Provide accurate information about products, services, or processes.
Resolve customer queries and complaints or escalate them to the appropriate team when required.
Make outbound calls to customers as part of the assigned BPO process.
Maintain proper records of customer interactions and update information in the system.
Follow the company's calling scripts, processes, and quality standards.
Achieve assigned daily/weekly/monthly calling and performance targets.
Maintain a professional and courteous approach while interacting with customers.

Requirements
Positive communication skills in English and/or relevant regional languages.
Comfortable speaking with customers over the phone.




Basic computer knowledge and ability to use CRM/software.
Good listening and problem-solving skills.
Positive attitude and willingness to learn.
Ability to work in a target-oriented setting.

What We Offer
Competitive salary.
Performance-based incentives.
Training and process guidance.
Growth and career-development opportunities.
Friendly and professional work environment.

Location: Bengaluru, Karnataka
Role: Customer Support Executive / Telecalling Executive
Industry: BPO / Customer Service
Employment Type: Full time

Salary & Perks
In-hand Salary: ₹18,000 – ₹20,000 per month
Attractive performance-based incentives
Overtime (OT) available with additional earnings
Rotational shifts available
Training and process guidance provided
Career growth opportunities
Supportive and professional work environment

Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive / Telecalling / Bpo Bengaluru (India)
🏢 Optizenith Global Solutions Private
📍 India