Online Sales Manager – D2C / E-commerce

Company: Mahatta Art
Location: Delhi NCR
Job Type: Full-time
Salary: ₹40,000–₹45,000 per month
Experience: 4–7 years

Job Overview

Mahatta Art is looking for an experienced and result-oriented Online Sales Manager to drive online sales, improve lead conversion and manage the customer-facing sales team.

The role involves handling qualified leads, guiding customers in selecting premium wall décor solutions, improving sales performance and ensuring a smooth customer journey from initial enquiry to final purchase.

Key Responsibilities
Manage online leads, customer consultations, quotations, follow-ups and sales closures.
Improve lead-to-order conversion rates, revenue and average order value.
Handle customer objections and recover stalled or high-value sales opportunities.
Manage and guide the customer-facing sales team to achieve business goals.
Maintain CRM records, track sales pipelines and analyse lead conversion performance.
Identify customer concerns, competitor pricing, product gaps and opportunities to improve sales.
Coordinate with marketing, production and fulfilment teams to ensure a smooth customer experience.
Use WhatsApp, CRM systems and AI-assisted tools to improve sales efficiency.




Prepare weekly sales reports covering conversions, revenue, lead response time and areas for improvement.

Requirements
4–7 years of experience in D2C, e-commerce or consultative consumer sales.
Experience managing or supervising a customer-facing sales team.
Solid skills in lead management, follow-ups, negotiation and sales conversion.
Valuable understanding of CRM systems, WhatsApp selling and sales performance analysis.
Strong communication, problem-solving and customer relationship management skills.
Experience in home décor, furniture, wallpapers, interior products, consumer durables or premium lifestyle products is preferred.
Comfortable using AI tools and learning new sales technologies.

What We’re Looking For

We need a proactive sales qualified who can take ownership of online sales, improve conversion rates, coach team members and contribute directly to revenue growth.

Please Note: This is a sales and conversion management role, not a digital marketing or purely customer-support position.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Online Sales Manager –c / E Commerce Hauz Khas
🏢 Mahatta Multimedia
📍 Hauz Khas