Location: Medpark Hospital, Mohali
Department: Front Office / Patient Services
Experience: 1–5 Years
Qualification: Graduate in any discipline (Hospitality or Healthcare background preferred)
Job Type: Full time | Day Shifts
Job Summary:
We are looking for polite, confident, and patient-focused Telecaller to handle inbound and outbound calls, assist patients with inquiries, and support appointment scheduling. The ideal candidate should have positive communication skills and a service-oriented attitude.
Key Responsibilities:
Handle incoming and outgoing calls in a skilled manner
Schedule, confirm, and follow up on patient appointments
Provide information about hospital services, doctors, and timings
Address patient queries and complaints courteously
Maintain accurate call records and patient details
Coordinate with front desk and departments when required
Follow hospital communication protocols and confidentiality guidelines
Requirements:
Minimum 12th pass / Graduate preferred
Prior experience as Telecaller or Customer Support (hospital experience preferred)
Valuable verbal communication skills (English, Hindi, and local language)
Basic computer knowledge (MS Office / Hospital Software)
Pleasant personality and patient-friendly approach
Preferred Skills:
Knowledge of medical terms and hospital workflows.
Experience with OPD/IPD registration and TPA formalities.
Ability to multitask and remain calm in high-pressure situations.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma (Required)
Experience:
Hospital Telecalling: 1 year (Required)