Job Description – Client Success Executive (CSM)

Job Title: Client Success Executive – Project Coordination
Location: Hyderabad
Experience: 1–3 Years
Reports To: Project Manager
Employment Type: Full time

Job Summary

We are looking for a proactive and organized Client Success Executive to manage client communication, regular follow-ups, project status tracking, and coordination with internal teams.

The primary responsibility is to ensure that client requirements, feedback, refinements, and pending tasks are consistently followed up until completion.

Key Responsibilities
Client Follow-ups: Regularly communicate with clients regarding project updates, pending requirements, approvals, and feedback.
Project Tracking: Monitor project progress, track pending tasks, and maintain updated project status reports.
Feedback & Refinements: Collect client feedback, document requested changes, and coordinate with development teams for implementation.
Internal Coordination: Follow up with developers and other teams to ensure timely completion of tasks.
Client Onboarding: Coordinate knowledge base collection, API requirements, testing, and go-live activities.
Reporting: Provide daily and weekly project updates to the Project Manager.
Issue Escalation:



Identify delays or blockers and escalate them to the Project Manager.
Client Relationship Management: Maintain strong client relationships through proactive communication and timely responses.

Required Skills
Excellent verbal and written communication skills.
Strong follow-up, coordination, and organizational skills.
Ability to manage multiple clients and projects simultaneously.
Proficiency in Google Sheets, Excel, and CRM/project management tools.
Proactive attitude with strong ownership and accountability.
Experience in SaaS, IT services, or AI automation is an added advantage.

Key Performance Indicators (KPIs)
Timely completion of client follow-ups.
Accurate and regular project status updates.
Tracking and closure of client feedback and refinements.
Reduction in pending tasks and communication delays.
Client satisfaction and responsiveness.

Role Objective

Ensure that no client request, follow-up, or pending project activity is missed while keeping the Project Manager informed of progress, delays, and required actions.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Versatile schedule

Work Location: In person

📌 Client Success Executive Hyderabad
🏢 SmatBot - FESO
📍 Hyderabad