Title: Customer Support Coordinator

Shift : Rotational Shifts (24X7 work setting)

Work Location: Mohali, Punjab (NO WORK FROM HOME)

QUALIFICATION : GRADUTAES AND UNDER GRADS CAN APPLY.

FRESHERS CAN APPLY FOR THIS JOB.

We are a leading staffing firm hiring on behalf of one of our clients in the BPO sector in Mohali (Punjab). The ideal candidate should have solid written communication skills and a customer-first attitude to support high-quality customer service.

JOB RESPONSIBILITES:
Handle inbound and outbound customer calls professionally and courteously.
Resolve customer queries, concerns, complaints, and escalations promptly and effectively.
Maintain accurate call records and regularly update customer information in the CRM.
Adhere to company policies, processes, scripts, and quality standards.




Achieve daily and weekly targets related to call handling, productivity, and service quality.
Deliver a positive customer experience and maintain high levels of customer satisfaction.

Disclaimer: This is a third-party position through our staffing firm. Selected candidates will be deployed at the client’s site. Client details will be shared during the interview process.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Are you comfortable working from Mohali (Punjab)?
Are you fine working in rotational shifts( Day& Night) ?
What is your current location?

Work Location: In person

📌 Customer Support Coordinator Sahibzada Ajit Singh Nagar (India)
🏢 Vitaltech Solutions
📍 India