Job Profile – Front Desk Executive

Position: Front Desk Executive
Department: Sales / Member Experience
Reports To: Club Manager

Key Responsibilities
Welcome members and guests with a qualified attitude.
Handle enquiries, calls, WhatsApp, and walk-in leads.
Manage member check-ins, registrations, and appointments.
Maintain daily attendance and front desk records.
Support membership sales by booking fitness consultations.
Process payments and maintain billing records.
Ensure the reception area is clean, organized, and presentable.
Coordinate with trainers and other departments for smooth operations.
Resolve basic member concerns and escalate when required.

Skills Required
Excellent communication and customer service skills.




Basic computer knowledge (MS Office/CRM).
Well-groomed, confident, and punctual.
Ability to multitask in a rapid-paced workplace.

Performance Indicators (KPIs)
Member satisfaction.
Lead follow-up and appointment conversion.
Front desk accuracy and daily reporting.
Attendance, punctuality, and professionalism.

FITTFENIX Standard: Every member should receive a warm welcome, prompt assistance, and a premium experience from the moment they enter the club.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Executive Vadodara
🏢 SPORTS ERA CLUB
📍 Vadodara